FAQ

 

General

How do I get on the team?
How do I find a Nixon Dealer in my area?
Please use the DEALER LOCATOR from the main menu on our website to search for local dealers in your area. You can search for a dealer by State, Zip Code, or Shop Name. You can also locate all online Nixon dealers.
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Can I E-Mail Nixon for a Return Authorization number?
We cannot issue Return Authorization numbers by E-Mail. Please contact our Customer Service Department at 1300 782 757 for a Return Authorization number.
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Where can I find the included user manual and extra links and pins for my new watch?
The compartment at the bottom rear of the watch stand can be opened and closed, and it contains the user manual and extra links and pins.
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How can I get technical assistance for my watch?
Please contact our Customer Service Department at 1300 782 757 for technical assistance on your watch. One of our representatives can assist you with setting your watch, answering any questions on watch functionality, or walking you through a solution for any technical issues with your watch.
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I have a question about the color, features, or sizing of a Nixon product shown on the website, who do I contact?
Please contact our Customer Service Department at 1300 782 757 for detailed information on the color, features, or sizing of a Nixon product.
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My battery is dead, what should I do?
All models can be sent directly to us for battery replacement. You will incur a reasonable service charge for watches sent to us for battery replacement. This service also includes a pressure test to ensure proper re-sealing and water resistance. Please keep all receipts for battery and repair service made at certified jewellers. There are some specific models we suggest sending to us directly for battery replacement due to their materials or construction. Please call us for details at 1300 782 757.
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How accurate can I expect my Automatic watch to be?
Since Automatic watches are hand made with hundreds of moving mechanical parts, they are typically less accurate than a quartz movement. Each watch movement is slightly different and will therefore have a different accuracy level. The tolerance specifications for the Automatic range from +40 to -10 seconds a day (Or +20 minutes to -5 minutes per month).
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Service and Repairs

I need to have my watch serviced or repaired, what do I do?
Please contact our Customer Service Department at 1300 782 757 so we can provide you with a Return Authorization number and instructions for sending in your watch for service or repair. Please have your watch available when you place the call.
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How do I check the status of my service, repair, or return?
Please contact our Customer Service Department at 1300 782 757. We can provide you with the current status of your service, repair, or return. Please allow 3-4 weeks from the time you send your watch in before calling to check on its status.
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How long is my watch covered under the limited warranty?
Nixon offers a 5 year limited warranty on movement, hands and dial, 2 year limited warranty on water resistance and a 1 year warranty on battery from the date of purchase. For specific details on what the warranty covers, please visit the back to top
What exactly does my limited warranty cover?
Please visit the Warranty section of our website for details on what the limited warranty covers.
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I didn't register my watch, can I still have it serviced under the warranty?
You may be required to provide a proof of purchase in order to have your watch serviced under the warranty. Please contact our Customer Service Department at 1300 782 757 for more information.
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Do I need my proof of purchase to have my watch serviced under warranty?
You may be required to provide a proof of purchase in order to have your watch serviced under the warranty. Please contact our Customer Service Department at 1300 782 757 for more information.
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My watch is outside of the warranty, can I still send it to Nixon for Service?
Nixon's Service Center can provide full service for your watch. For an estimated charge and service repair, call us at 1300 782 757 from 8 to 5 EST, Monday to Friday and we’ll set you up a service authorization number.
My band is broken, can I order a new one?
We sell and ship watch bands separately for limited models. Some watches need to be sent in to our Service Center for band replacement. Please contact our Customer Service Department at 1300 782 757 for band replacements.
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My buckle or locking looper broke, what should I do?
You can send in your watch for buckle or locking looper replacements for a nominal parts fee. Give us a call at 1300 782 757 for more info.
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A springbar or pin broke on my watch, how do I get that fixed?
We can send some small parts out individually, depending on the watch model. Some watches need to be sent in for repair to fix these issues. Please call our Customer Service Department at 1300 782 757 for details.
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Mission

What is the MicLock and why is it an important feature?
The MicLock protects the microphone in your Mission watch while you’re shredding or exposed to water. Be sure the MicLock is in the closed position before exposing the Mission to any liquid or moisture. Failure to do so may resulting in permanent damage to your watch and will not be covered under warranty.
How do I get a new band for my Mission?
You can purchase a new band on nixon.com. All bands come with instructions and a tool to replace the band. To avoid damage to your case, only use Nixon Mission bands as band replacements.
How do I get a new charging cord for my Mission?
You can purchase a new charging cord on nixon.com. Using a different cable or power adapter may damage your watch.
What is the Mission App?
The Mission App is available from the Google Play Store and is currently only compatible with Android. It is necessary to get the Surf and Snow features for your Mission, as well as Local Weather sub-dials.
What is Trace?
Your Mission comes with a free Trace app to track your surf and snow sessions. You can get stats directly from your Mission watch or connect to the Trace device. For more information on Trace, go to: http://www.traceup.com/
How do I change my Mission watch face?
To select a new Nixon watch face on your Mission, touch and hold the screen while the watch face is displayed. Swipe left to view available watch faces and tap the watch face you would like displayed. Note that the Mission Pro watch face is only available and compatible with an Android mobile device.
How do I adjust the display brightness/dimness on my Mission?

You can adjust brightness, toggle Always-on screen (on / off), activate brightness boost (5 second boost), or activate theater mode.

To Adjust brightness, swipe down from the top to enter quick settings menu, and scroll right to Adjust brightness.

To quickly enter Theatre Mode, double press the pusher on the right side of the watch case.

To quickly enter Brightness Boost, triple press the pusher on the right side of the watch case.

To turn on/off the Always on Display, hold down the side pusher for two seconds. Scroll down and select "Settings", and scroll down to Touch Always-on screen to turn on or off.

What can I do with my iPhone?
  • Music Control
  • Trace Surf
  • Trace Snow
  • Tell time and see the date
  • Change your watch face
  • Get messages and notifications of incoming phone calls, texts, emails, and calendar events
  • See helpful info at a glance: check your schedule, track packages, get traffic info, check flight or hotel reservations, check the weather, view reminders
  • Search and do a variety of tasks on your watch using your voice. Just say “Ok Google” or touch the watch face to ask questions or get things done.
  • Track your fitness and set goals with built in fitness tracking.

See more here: https://support.google.com/androidwear/answer/6281456?hl=en

What smartphones are compatible with the Mission?
Android 4.3 or later, iPhone 5 or later with iOS 8.2 or later. Open the following link to your phone to learn if your phone is compatible : g.co/wearcheck
How do I pair my Mission?

Follow the Quick Start Guide instructions. If you’re experiencing issues, make sure your phone and Google apps are up-to-date, your Bluetooth is on, and that your phone is connected. Restart your watch and phone.

For further assistance, visit Android Wear help: https://support.google.com/androidwear/answer/6056630?hl=en&ref_topic=6056664&vid=1-635811060190504320-3925144369&rd=1

How do I unpair my Mission?

To delete pairing settings from the watch, hold down the side pusher for two seconds. Select "Settings". Select "Unpair with phone". Tap the checkmark.

Note that unpairing from a smartphone deletes all user data and returns the watch to its initial factory defaults.

What are some tips for conserving battery power?
  • Try changing to a different watch face
  • Turn down your watch screen brightness or switch to Auto-Brightness
  • Turn off notification you don’t want on the Android Wear app
  • Turn on Theater Mode
  • Uninstall Apps from the phone paired with your watch
  • Limit WiFi use
  • Limit GPS use

For more info: https://support.google.com/androidwear/answer/6303917?hl=en

What happens when the battery runs low on my Mission?
Your watch will automatically disconnect from the smartphone when the battery level drops too low. Your settings will remain but any sensor measurements will not be stored.
Why can’t I charge my Mission?

Make sure that the Mission charger cable is securely connected to the watch. Check the charger terminals and charger cable connectors for dirt, sand, or other gunk. Check that the charger terminal and connector are clean by wiping them with a dry, clean cloth. Make sure you’re not charging the watch in a place that’s extremely cold or hot. A normal temperature range is recommended: 50F to 95F, 10F to 35C.

Note that using a USB connector other than the Mission USB connector can: result in unstable power supply, interfere with charging, and damage your watch.

Why won’t my Mission watch turn on?

If your watch won't turn on, it may be because it's failing to charge. Here are some things you can do to fix the issue:

  1. Check your watch’s hardware

    Make sure you are using the original charging cable, and an authorized wall adapter or other USB power source. Using a different cable or power adapter may damage your watch.

    Make sure that you’ve removed all of the plastic packaging on your watch.

    Make sure the charging pins on the watch and cradle/dock are clean. You can wipe them with a slightly damp soft cloth.

    Make sure the charging pins are not bent.

    Check for dust in the micro USB port. You can blow on the port gently to remove any dust.

  2. Try turning on your watch while it's connected to the power adapter

    Allow your watch to charge for 15 minutes, then try to turn on the watch by pressing the power button (black button at 3 o-clock position) for 15 seconds.

  3. Try using a different wall outlet and repeat above step

How long does it take to fully charge my battery?
A typical charge should take around 2-4 hours
What do Mission system updates do and why are they important?
Keep your Android Wear software updated for the fullest functionality of your Mission. When an update to your Android Wear software is available, you'll get an automatic notification on your watch if your watch is connected to the charger and is within Bluetooth range of your phone or your phone is on and connected to the Internet If you get a notification that an update is available, swipe the notification from right to left and touch Install to start the update. Keep your watch connected to the charger and paired with your phone until the update is complete.
How do I restore my Mission watch to its original factory settings?

Press the pusher on the right side of the case for 2 seconds, then scroll down and select "Settings", then "Unpair with phone".

This function will delete all data stored on your Mission and cannot be undone.

How do I care for my Mission watch?
After submersion in seawater, use plain water to rinse all salt and dirt from the watch.
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