/ Support / Contact Nixon

Contact Nixon

Contact Us

Before you move on, have you checked the Frequently Asked Questions portion of our website?

name

info type:

General Information
Warranty Information

Enter your question.

Top FAQs

How long is my watch covered under the limited warranty?

Nixon offers a 2 year limited warranty for all products from the date of purchase. For specific details on what the warranty covers, please visit our Warranty Page
How do I return an item purchased from the Nixon website?

Nixon offers a 30 day return from the date of purchase on all products ordered from nixon.com. All return items must be in new and unused condition, in original packaging, and be accompanied with a return authorization number. To receive your return authorization number, please contact Nixon Customer Service at 1-888-455-9200. Refunds will be issued in the form of original payment.
My watch is outside the warranty, can I still have it serviced?

Nixon's Service Center can provide full service for your watch. For an estimated charge and service repair, visit our Online Repair Center and tell us how we can service your watch. You will then receive a service order number with shipping instructions. You may also call us at 1-888-455-9200 from 8 to 5 pacific time, Monday to Friday, if you’re in North America, and we’ll set you up a service authorization number.
How do I service or repair my watch?

If you’re in North America, visit our Online Repair Center and tell us how we can service your watch. You will then receive a service order number with shipping instructions. You may also call us at 1-888-455-9200 from 8 to 5 pacific time, Monday to Friday, and we’ll talk you through a solution or get you a service authorization number. Watches sent back to us without a service authorization number will not receive service.
What is a Credit Card Pre-Authorization?

A credit card Pre-Authorization is a temporary hold on your credit line that guarantees available funds for estimated service and repair costs. A Pre-Authorization is not a charge to your credit card amount. The Pre-Authorization is removed when you service order transaction is completed.
How do I check on the status of my service, repair, or return?

Once we get your watch, please allow up to 10 business days for it to be processed. If you used our online service tool to send in your watch, you will receive an email notification from the Nixon Service Center when your package is received and when it is sent out. If you’re in North America, we can provide you with the current status of your watch by emailing us at repaircenter@nixonnow.com or calling us at 1-888-455-9200 to talk to a Customer Service Representative.
How do I get a new band?

Bands, straps and bracelets are not covered under warranty. Watches need to be sent in to the Nixon Service Center for band replacement. If you’re in North America, visit our Online Repair Center and tell us how we can service your watch. You will then receive a service order number with shipping instructions. You may also call us at 1-888-455-9200 from 8 to 5 Pacific Time, Monday to Friday, and we’ll set you up with a service authorization number.
Go to FAQ page for full list

Warranty

Different Nixon products have different warranties. Read up to see how your Nixon is covered. View all Warranties.

Repair Center

Having an issue with your Nixon watch? Visit the Nixon Repair Center.

Return Policy

Fitting off? Colors different? Or just not satisfied? Check out our Return Policy for details.

Contact Nixon

Nixon Inc

Contact Us

Thank You