FAQ

We understand that some of you are experiencing technical difficulties with your Supertide and for that we are deeply sorry for any caused concern and inconvenience to you.

Nixon respects and understands that you expect us to deliver the best products for various high-stress work and play environments. That is why, at this time, we have voluntarily taken The Supertide off the market. We are hard at work making necessary updates, adjustments and testing to bring The Supertide back, this time better than ever.

By doing this, we hope to rid you of any confusion, rebuild your trust and give you confidence in our team-designed, custom-built Nixon products.

Currently we are offering two options to ease your concerns and keep you stoked:

1. Nixon will credit the full value of the Supertide ($200) to be applied to a one time watch replacement of your choice on Nixon.com.
2. Nixon will loan you a replacement tide watch (The Lodown or Small Lodown) at no charge. This replacement can be traded in for the new and updated Supertide when available. Estimated delivery of new Supertides is summer 2013.

To discuss your Supertide options further, please contact Nixon’s customer service team at (888) 455-9200 or email us at support@nixon.com.

A credit card Pre-Authorization is a temporary hold on your credit line that guarantees available funds for estimated service and repair costs. A Pre-Authorization is not a charge to your credit card amount. The Pre-Authorization is removed when you service order transaction is completed.

If you’re in North America, visit our Online Repair Center and tell us how we can service your watch. You will then receive a service order number with shipping instructions. You may also call us at (888) 455-9200 from 8 to 5 pacific time, Monday to Friday, and we’ll talk you through a solution or get you a service authorization number. Watches sent back to us without a service authorization number will not receive service.

Once we get your watch, please allow up to 10 business days for it to be processed. If you used our online service tool to send in your watch, you will receive an email notification from the Nixon Service Center when your package is received and when it is sent out. If you’re in North America, we can provide you with the current status of your watch by emailing us at support@nixon.com or calling us at (888) 455-9200 to talk to a Customer Service Representative.

We do not issue Service or Return Authorization numbers by email. For a merchandise return please call our Customer Service department at (888) 455-9200 for a Return Authorization number. For a service authorization number visit our Online Repair Center if you’re in the United States, or call us at (888) 455-9200 from 8 to 5 pacific time, Monday to Friday if you’re in North America.

The coating on your Nixon watch is part of the exclusivity of its design. The coating gives your Nixon watch a unique color. Like all fine watches, your Nixon watch needs to be treated with care. Hard scratches and abrasion will scratch the coating off your watch.

The coating on your watch is not covered under warranty. The Nixon Service Center can replace coated parts for a minimal charge. Watches need to be sent in to the Nixon Service Center for part replacement. If you’re in North America, visit our Online Repair Center and tell us how we can service your watch. You will then receive a service order number with shipping instructions. You may also call us at (888) 455-9200 from 8 to 5 pacific time, Monday to Friday, and we’ll set you up with a service authorization number.

Bands, straps and bracelets are not covered under warranty. All in line watch models can be sent to our Service Repair Center for a band replacement. The service also includes an overall evaluation of your watch. If you’re in North America and you would like to send in your watch for a band replacement, visit our Online Repair Center for a service order number with shipping instructions.

Watches need to be sent in to the Nixon Service Center for buckle or locking looper replacement. If you’re in North America, visit our Online Repair Center and tell us how we can service your watch. You will then receive a service order number with shipping instructions. You may also call us at (888) 455-9200 from 8 to 5 pacific time, Monday to Friday, and we’ll set you up with a service authorization number.

We can send some small parts out individually, depending on the watch model. Some watches will need to be sent in for repair. If you’re in North America, please contact us at support@nixon.com or call us at (888) 455-9200 to talk to a Customer Service Representative about the details.

Most of our watches can be taken to a certified jeweler for battery replacement. All models can be sent directly to us for battery replacement. You will incur a reasonable service charge for watches sent to us for battery replacement. This service also includes a pressure test to ensure proper re-sealing and water resistance. Please keep all receipts for battery and repair service made at certified jewelers. There are some specific models we suggest sending to us directly for battery replacement due to their materials or construction. Please call us for details at (888) 455-9200.

You may be required to provide a proof of purchase in order to have your watch serviced under the warranty. Please call our Service Center at (888) 455-9200 for more information.

Nixon's Service Center can provide full service for your watch. For an estimated charge and service repair, visit our Online Repair Center and tell us how we can service your watch. You will then receive a service order number with shipping instructions. You may also call us at (888) 455-9200 from 8 to 5 pacific time, Monday to Friday, if you’re in North America, and we’ll set you up a service authorization number.

Please call our Service Center at (888) 455-9200 for technical assistance on your watch. One of our representatives can assist you with setting your watch, answering any questions on watch functionality, or walking you through a solution for any technical issues with your watch.

The authentic Python skin used on our watch bands will become supple, soft and luxurious with wear. Due to the nature of this real Python skin, the scales of the skin may curl up over time. Regularly cleaning your Python watch band with a damp cloth will prolong the luster and life of the strap. Do not expose your band to water.

Titanium is a strong, light, and corrosion-resistant metal that is lighter than stainless steel but just as strong. Non-coated titanium reacts with oxygen, creating a slightly darker color than the original metal after standard wear. This is normal and design intentional.

Nixon offers a 2 year limited warranty for all products from the date of purchase. For specific details on what the warranty covers, please visit our Warranty page.

Please visit our Warranty page for details on what limited warranties we offer.

Regularly cleaning your leather watchband with a damp cloth will prolong the luster and life of the strap. To keep the watchband in good condition, treat your band with a mild leather treatment. This will prevent drying and cracking. It’s best to remove your watch while sleeping. Do not expose your leather band to water.

The coating on your Nixon watch is part of the exclusivity of its design. The coating gives your Nixon watch a unique color. Like all fine watches, your Nixon watch needs to be treated with care. Hard scratches and abrasion will scratch the coating off your watch.

Your watch may be in sleep mode, a setting used to save battery life until your watch is ready to be worn. You can switch your watch to normal operation by holding down the light button located at the top left of the watch for 3 to 5 seconds.

The unique drab coating is an advanced, generously applied finish designed to wear with age. With normal wear and tear, the finish will scratch and chip to create a completely individual and custom version watch unique to you. View our Drab Collection page for more information.

You can reset the software on your digital tide watch by pressing and holding all 4 side buttons simultaneously for 5 seconds. A tone will sound every 1 second as the watch resets. The following sequence will happen once the watch software resets:

1. All segments will light up
2. Sound will beep for 1 second
3. ROM will be displayed on screen
4. Returns to time function

There are 200 beaches available to program as your home beach or your surf travel destination.

You can reference our Digital Tide user manual for instructions and all available settings.

The chrono second hand is the long hand on your chronograph watch that may look like a regular second hand. The chronograph is the original stopwatch used for timing boats, cars and planes. Leaving this running at all times will dramatically reduce the life of your battery and eventually the movement of your watch.

The chronograph can be started and stopped by using the start/stop pusher. To reset the chronograph to the 12 o’clock or zero second position, use the reset pusher.

When the chronograph second hand does not return exactly to the zero second position after it has been reset, you may have to recalibrate it.

To recalibrate your chrono:

1. PULL the crown out to the second position
2. PRESS the start pusher to set the chronograph second hand to the zero position
3. PRESS and HOLD the start button to rapidly advance the chrono second hand
4. Once the chronograph second hand has been recalibrated, reset the time and return the crown to its normal position.

Important:

Do not push the crown back to its normal position while you are returning the chrono hand to the zero position.

You can find extra links and a user manual in the foam slot of your watch box, next to your watch.

Our watch user manuals can be found under each product page of our website. Under the Story + Features section you'll find a Download User Manual link where you can view or print your manual. Please call us if you have any trouble (888) 455-9200.

Please reference the water resistance rating chart that is displayed in all user manuals, catalogs, and on our website. Some watches are style specific, and due to the materials or case ratings, should not get wet. The specific case rating for every watch is displayed on the back of the product card attached to each watch. We suggest that all leather bands do not get wet. These watches are marked with a no water icon: If you choose to wear your appropriate water rating watch to surf, rinse your watch with soap and water after exposure to salt water or sand and dry with a soft cloth.

If you’re in North America, you can call our customer service line at (888) 455-9200 from 8 to 5 PST, Monday to Thursday, 9 to 5 PST Fridays for technical assistance on your watch. A customer service representative can assist you with setting your watch, answering any questions on watch functionality, or walking you through a solution for any technical issues with your watch.

We recommend that you have the seals of your watch checked for water resistance every 2 years and the movement checked for time accuracy every 5 years at our Nixon Repair Center or a certified watch repair shop. Track your service records in your Elite Class user manual book to maintain your lifetime warranty.

Call our customer service line at (888) 455-9200 from 8 to 5 PST, Monday to Thursday, 9 to 5 PST Fridays and we’ll talk you through a solution or get you a service authorization number. Include your Elite Class user manual book when sending in your repair watch to show proof of purchase and to record your repair service with a stamp, date, and signature of the technician that worked on your watch.

Elite Class watches are handmade with hundreds of moving mechanical parts, which typically makes them less accurate than a quartz movement. Each watch movement is slightly different with different accuracy levels. The tolerance specifications for the automatic movement range from +40 to -10 seconds a day (Or +20 minutes to -5 minutes per month). If the watch gets out of these tolerances, the movement can be adjusted by the Nixon Repair Center or a certified watch technician.

Please use the Dealer Locator from our websites main menu to search for local dealers in your area, and for online dealers. A local dealer may have the item you are looking for in stock, or may be able to special order it for you. You can also call our customer service line at (888) 455-9200 from 8 to 5 PST, Monday to Thursday, 9 to 5 PST Fridays to let you know when an out of stock item is expected to become available.

Nixon offers a 30 day return from the date of purchase on all products ordered from nixon.com. All return items must be in new and unused condition, in original packaging, and be accompanied with a return authorization number. To receive your return authorization number, please contact Nixon Customer Service at (888) 455-9200. Refunds will be issued in the form of original payment.

Please call our Customer Service line at (888) 455-9200 from 8 to 5 PST, Monday to Thursday, 9 to 5 PST Fridays for detailed information on color, features, or sizing of a Nixon product.

We're sorry your order was cancelled. When it happens it's usually due to: out of stock item(s) or difficulty processing payment information. Your credit card won't be charged for cancelled items. If you have questions about a cancelled order, please call our customer service line at (888) 455-9200 8 to PST Monday to Thursday, 9 to 5 PST Fridays.