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Mission Help Center

Requirements, Compatibility and Setup
How do I update my Mission to Android Wear 2.0?

When a software update is available, The Mission will receive an automatic over-the-air update as long as 1) your watch is connected to the charger and is within Bluetooth range of your phone and 2) your phone is on and connected to the Internet.

To manually check, tap About About from The Mission Settings Settings screen. Scroll down and tap System Updates. If there are any updates, your watch will download the update. Otherwise, it will say that your watch is already up to date.

Does the Mission run Android Wear 2.0?

Android Wear 2.0 is now available for the Mission. You will receive an automatic over-the-air update as long as 1) your watch is connected to the charger and is within Bluetooth range of your phone and 2) your phone is on and connected to the Internet.

Learn more about The Mission + Android Wear 2.0

How do I know what version of Android Wear is running on The Mission?

To check your version, swipe down from the top of your watch's screen.

If you don't see Settings Settings , you have Android Wear 1.5 and below. To see your version number: Swipe left on the pulldown menu, then tap Settings Settings and then About About .

If you see Settings Settings , you have Android Wear 2.0 and up. To see your version number: Tap Settings Settings and then System and then About About .

What devices are compatible with the Mission?

Mission requires a mobile device running Android 4.3+ or iOS 8.2+. Supported features may vary between platforms. Please visit g.co/wearcheck on your Android phone or iPhone® to see if it’s compatible.

You can pair your watch with an Android tablet, but a phone is recommended. Pairing with an iPad is not supported.

NOTE: the Mission App, Mission Pro watch face, and surf and snow data require an Android phone and will soon be available for iOS.

What can I do with my iPhone?

While the Mission and Android Wear are iOS compatible, the surf and snow forecast functionality is currently only available on Android. We are actively working on expanding features for future updates. When paired with an iPhone, the Mission running AW 2.0 enables you to:

  • Download and run Standalone Apps over Wi-Fi
  • Music download or streaming over Wi-Fi
  • Tell time and see the date
  • Change your watch faces and or Complications
  • Respond to Gmail
  • Get messages and notifications of incoming phone calls, texts, emails, and calendar events
  • See helpful info at a glance: check your schedule, track packages, get traffic info, check flight or hotel reservations, check the weather, and view reminders
  • Search and do a variety of tasks on your watch using your voice. Just say “Ok Google” or touch the watch face to ask questions or get things done
  • Track your fitness and set goals with built in fitness tracking
  • Trace Surf
  • Trace Snow

For more info, please visit the Android Wear Help Center.

How do I setup my Mission?
  1. DOWNLOAD: Begin by downloading and installing the Android Wear App and Mission App on your phone from the Google Play Store or Apple App Store.
  2. CHARGE: Lay the watch flat on the charging dock so the pins on the case back align with the pins on the dock. It will connect magnetically. Plug the USB side of the charging dock into a power source. Once the watch has enough power, it will turn on and begin the startup process automatically. Or watch the how-to video.
  3. PAIR: Follow the instructions on the watch screen to pair The Mission with your phone. Once paired, follow the tutorial on The Mission to walk you through setup, functions, and features. Or watch the how-to video.
How do I operate the MicLock?
  1. Mic-lock open red
  2. Open double-lock
  3. Flip open cam-lock
  4. Slide mic-lock
  5. Close cam-lock "click"
  6. Close double-lock

The Mission MicLock

IMPORTANT: make sure the MicLock is in the closed position before exposing The Mission to any liquid or moisture. Failure to do so may result in permanent damage to your smartwatch.

Where can I register my Mission?

Register your Mission smartwatch to keep track of your collection and get quick support from our service team.

Pairing and Connectivity
How do I pair my Mission to my phone?

Your watch may be paired with your phone, but if you see the broken cloud Connectivity at the top of your watch, they aren’t connected.

On your phone, you’ll see a list of nearby devices. You can check the name of your watch on its screen.

  • Touch your watch’s name.
  • You’ll see a pairing code on your phone and watch. Make sure the codes match. If your phone is already paired to another watch, you won't see a pairing code. Instead, touch the triangle next to a watch's name in the upper left hand corner. Then touch Pair with a new watch and continue to follow the steps.
  • Touch Pair on your phone. You'll see a confirmation message once your watch is paired. This can take a few minutes, so please be patient.
  • On your phone, touch Enable Notifications.
  • Touch the checkbox next to "Android Wear" to let your watch show notifications from different apps on your phone.

NOTE: Your watch may automatically install an update and restart after it's paired with your phone.

For more assistance, visit Android Wear help.

How do I check if too many Bluetooth devices are connected?

If too many Bluetooth devices are connected to your phone, your watch won’t connect.

  • Open your device's Settings app.
  • Under "Wireless & networks," tap Bluetooth.
  • Tap the On/Off switch.
  • At the top of your screen, a Bluetooth icon shows when Bluetooth is turned on.

TIP: To save battery, turn off Bluetooth when you're not using it. Bluetooth is off in Airplane mode.

How do I unpair my Mission?

To delete pairing settings from the watch:

Android Wear 2.0 and up: Swipe down from the top of the screen. Select Settings Settings and then System. Scroll down and tap Factory reset.

Android Wear 1.5 and below: hold down the side pusher for two seconds. Select Settings Settings . Select Unpair with phone. Tap the checkmark.

NOTE: Unpairing from a smartphone deletes all user data and returns the watch to its initial factory defaults.

How do I connect my watch to Wi-Fi?

Your Mission can automatically connect to saved Wi-Fi networks when it loses the Bluetooth connection with your phone.

Swipe down from the top of the screen.

  • Android 2.0 and up: Tap Settings Settings > scroll down and tap Connectivity and then Wi-Fi.
  • Android 1.5 and below: Swipe left and tap Settings Settings and then Wi-Fi.

NOTE: Your Mission can't connect to Wi-Fi networks that take you to a page before you can connect (for example, Wi-Fi networks at places like hotels or coffee shops).

How far can my watch be from my phone?

If your watch is connected to Wi-Fi, and your phone has a Wi-Fi or cellular network connection, your watch can be as far away as you like. Otherwise, keep your watch within a few feet of your phone. The exact distance will vary by phone and watch.

Why won't my Mission watch turn on?

If your watch won't turn on, it may be because it's failing to charge. Here are some things you can do to fix the issue:

  • Check your watch’s hardware.
  • Make sure you are using the original charging cable, and an authorized wall adapter or other USB power source. Using a different cable or power adapter may damage your watch.
  • Make sure that you’ve removed all of the plastic packaging on your watch.
  • Make sure the charging pins on the watch and cradle/dock are clean. You can wipe them with a slightly damp soft cloth.
  • Make sure the charging pins are not bent.
  • Check for dust in the micro USB port. You can blow on the port gently to remove any dust.
  • Try turning on your watch while it's connected to the power adapter
  • Allow your watch to charge for 15 minutes, then try to turn on the watch by pressing the power button (black button at 3 o-clock position) for 15 seconds.
  • Try using a different wall outlet and repeat above step.
Features and Functions
What notifications show on my watch?

Most notifications you see on your phone will also show up on your watch. These include notifications for missed calls, texts, event reminders, and more. When you get a notification, your watch will only vibrate; it won't make a sound.

How do notifications work?

You can get notifications for texts, missed calls, events, reminders, and more. Your Mission will vibrate or stay silent when you get a notification, depending on the settings on your phone.

  • If your phone vibrates or makes a sound for a notification, your Mission will vibrate for that notification.
  • If your phone doesn’t vibrate or make a sound for a notification, your Mission won't vibrate or make a sound for that notification.

When you dismiss a notification on your Mission, it's also dismissed on your phone (and the other way around).

How do I turn off notifications?

To stop your Mission from vibrating when you get a notification, turn on Do Not Disturb.

  • While using your Mission, swipe down from the top of the screen.
  • Tap Do Not Disturb (DND)
  • (Optional) To choose which notifications to get when you have DND turned on, swipe down from the top of the screen and then Settings and then Notifications and then Do not disturb unless...
Does the GPS functionality depend on the phone?

The Mission has GPS that can function independently of your phone. 3rd Party apps can use the internal GPS to track your location and various other details.

Can I answer calls from the Mission watch?

You can accept or deny phone calls directly from the watch, and also reply with text messages directly from the watch if you are using an Android phone. To complete the phone call, you must use your mobile phone. The Mission does not support phone calls directly from the watch, independent of your phone.

Does the Mission have a microphone and speakers?

The Mission has a microphone and supports all "OK Google" features. It doesn’t have a speaker, but can pair directly to Bluetooth headphones.

What is the MicLock and why is it an important feature?

The MicLock protects the microphone in your Mission watch while you’re shredding or exposed to water. Be sure the MicLock is in the closed position before exposing the Mission to any liquid or moisture. Failure to do so may resulting in permanent damage to your watch and will not be covered under warranty.

Can the Mission bezel be changed?

To choose a bezel color, you can order a custom Mission from nixon.com. Bezels cannot be interchanged after a Mission watch has been built. Bezels not only look amazing, but they function as a GPS antenna which is why they can only be changed during the custom build process.

How do I get a new band for my Mission?

You can purchase a new band on nixon.com. All bands come with instructions and a tool to replace the band. To avoid damage to your case, only use Nixon Mission bands as band replacements.

Does Nixon offer a larger size band for my Mission?

You can purchase a larger band size for your Mission by calling Nixon customer service. We offer long straps in Black, Concrete, and Orange.

Mission Band Dimensions
In-line XL Band
Inner circumference 200MM 240MM
Short strap (not. incl. buckle) 70MM 90MM
Short strap 120MM 140MM
How do I get a new charging cord for my Mission?

You can purchase a new charging cord on nixon.com. Using a different cable or power adapter may damage your watch.

How do I change my Mission watch face?

To select a new Nixon watch face on your Mission, touch and hold the screen while the watch face is displayed. Swipe left to view available watch faces and tap the watch face you would like displayed. Note that the Mission Pro watch face is only available and compatible with an Android mobile device, iOS soon to come.

Where can I learn more about Android Wear?

Get official tips and tutorials on using Android Wear and other answers to frequently asked questions by checking out the Android Wear Help Center.

Battery Charge and Power
What are some tips for conserving battery power?
  • Try changing to a different watch face
  • Turn down your watch screen brightness or switch to Auto-Brightness
  • Turn off notification you don’t want on the Android Wear app
  • Turn on Theater Mode
  • Uninstall Apps from the phone paired with your watch
  • Limit WiFi use
  • Limit GPS use

For more info, please visit the Android Wear Help Center.

What happens when the battery runs low on my Mission?

Your watch will automatically disconnect from the smartphone when the battery level drops too low. Your settings will remain but any sensor measurements will not be stored.

Why can’t I charge my Mission?

Make sure that the Mission charger cable is securely connected to the watch. Check the charger terminals and charger cable connectors for dirt, sand, or other gunk. Check that the charger terminal and connector are clean by wiping them with a dry, clean cloth. Make sure you’re not charging the watch in a place that’s extremely cold or hot. A normal temperature range is recommended: 50F to 95F, 10F to 35C.

NOTE: When using a USB wall charger please ensure it provides 5V with a minimum 750mA output. Any variance of voltage or not enough amperage will not properly charge and could damage your Mission Smartwatch.

How long does it take to fully charge my battery?

A typical charge should take around 2-4 hours.

What do Mission system updates do and why are they important?

Keep your Android Wear software updated for the fullest functionality of your Mission. When an update to your Android Wear software is available, you'll get an automatic notification on your watch if your watch is connected to the charger and is within Bluetooth range of your phone or your phone is on and connected to the Internet. If you get a notification that an update is available, swipe the notification from right to left and touch Install to start the update. Keep your watch connected to the charger and paired with your phone until the update is complete.

How do I restore my Mission watch to its original factory settings?

To delete pairing settings from the watch:

Android Wear 2.0 and above - Swipe down from the top of the screen. Select Settings and then System. Scroll down and tap Factory reset.

Android Wear 1.5 and below - hold down the side pusher for two seconds. Select Settings. Select Unpair with phone. Tap the checkmark.

NOTE: Unpairing from a smartphone deletes all user data and returns the watch to its initial factory defaults.

How do I care for my Mission watch?

After submersion in seawater, use plain water to rinse all salt and dirt from the watch. Please ensure watch is fully dry before charging, as water and electricity don’t mix.

Where can I go to troubleshoot my Mission?

Call us at (888) 455-9200 or get extra info on the Android Wear Help Center.

How do I adjust the display brightness/dimness on my Mission?

You can adjust brightness, toggle Always-on screen (on / off), activate brightness boost (5 second boost), or activate theater mode.

  • To Adjust brightness, Swipe down from the top of the screen.
    • Android Wear 2.0 and up: Tap Settings Settings and then Display.
    • Android Wear 1.5 and below: Swipe left and tap Settings Settings .
    • Tap Adjust brightness.
  • To quickly enter Theatre Mode, double press the pusher on the right side of the watch case.
  • To quickly enter Brightness Boost, triple press the pusher on the right side of the watch case.
  • To turn on/off the Always on Display, Swipe down from the top of the screen.
    • Android Wear 2.0 and up: Tap Settings Settings .
    • Android Wear 1.5 and below: Swipe left and tap Settings Settings .
    • Tap Display. At the bottom of the screen, tap Always-on screen to turn on or off.
Apps
What is the Mission App?

The Mission App is available from the Google Play Store. It is currently only compatible with Android and an iOS version is in the works. The app is necessary to get the Surf and Snow features for your Mission, as well as Local Weather sub-dials.

What is Trace?

Your Mission comes with a free Trace app to track your surf and snow sessions. You can get stats directly from your Mission watch or connect to the Trace device. For more information on Trace, go to: traceup.com

Where do I get a Trace device?
How do I open and use apps?

To open an app installed on your watch:

  • If your screen is dim, touch the screen to wake up the watch.
  • Swipe from right to left.
  • Touch the app you want to use.

TIP: You can also start an app simply by saying “Ok Google, open” and then its name.

How do I download other apps?

When you first set up Android Wear 2.0, you'll sign into a Google Account. You’ll use this account to download apps from the Google Play store.

  • Finish setting up your Mission with the Google account you want to use.
  • To see a list of your apps, press the power button.
  • Tap Play Store.

With the Play Store, you can download a variety of apps designed for your Mission. In some cases, these apps connect with the same app on your phone for even more features.

NOTE: If you factory reset your Mission, you will need to download your apps again.

We're Here To Help

For additional support and questions on troubleshooting, warranty or registering your Mission smartwatch, call our support team at (888) 455-9200, Monday - Thursday 8:00am - 5:00pm PDT or Friday 9:00am - 5:00pm PDT.