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FAQ

 

General

Do I need to register my watch?
You don't need to register your Nixon to validate a warranty or device rapid request, but hold on to your sales receipt; we may ask for original proof of purchase from an authorized Nixon dealer.
Can a local jeweler service my watch or will it void my warranty?
Love your Nixon? Don’t let just anyone repair it. Watches are no longer covered under warranty if someone other than an authorized Nixon service partner opens the case back. If you would like to service your watch, visit our Online Repair Center.
Why was my Nixon internet order cancelled?
We're sorry your order was cancelled. When it happens it's usually due to: out of stock item(s) or difficulty processing payment information. Your credit card won't be charged for cancelled items. If you have questions about a cancelled order, please call our customer service line at (888) 455-9200 8 to 5 PST Monday to Thursday, 9 to 5 PST Fridays.
How do I return an item purchased from the Nixon website?

Nixon accepts returns for orders placed on nixon.com within 30 days of the delivery date, at no additional charge (that’s free shipping both ways!). Here’s how it works:

  1. Pack your Nixon product in a safe and secure box.
  2. Attach the prepaid return label included in your original shipment to the outside of your return box then drop it off at any UPS Shipping Center. If you’ve misplaced your return shipping label, please contact us and we will sort you out with a new one.
  3. Once your package has been received at Nixon, an email notification will be sent to you to confirm that we have your return. We’ll follow up with another email once your refund has been processed.

Note: Returns must be unused, unworn, in original packaging with all tags attached. Returns will be processed within 2-4 business days after receipt. Refunds will be issued in the original form of payment. Depending on your bank, it can take an additional 3 business days for the credit to post to your account.

How do I find an item that is unavailable in the Nixon website?
Please use the Dealer Locator from our websites main menu to search for local dealers in your area, and for online dealers. A local dealer may have the item you are looking for in stock, or may be able to special order it for you. You can also call our customer service line at (888) 455-9200 from 8 to 5 PST, Monday to Thursday, 9 to 5 PST Fridays to let you know when an out of stock item is expected to become available.
How do I get more detail on colors, features, or sizing of products on the website?
Please call our Customer Service line at (888) 455-9200 from 8 to 5 PST, Monday to Thursday, 9 to 5 PST Fridays for detailed information on color, features, or sizing of a Nixon product.
How do I find a local Nixon Dealer?
Please use the the Dealer Locator from the main menu on our website to search for local dealers in your area. You can search for a dealer by State, Zip Code, or Shop Name.
How do I contact Nixon with feedback or questions about product or the company?
Please call our Customer Service department at (888) 455-9200 from 8 to 5 PST, Monday to Thursday, 9 to 5 PST Fridays, or e-mail us at support@nixon.com
How do I get on the Team?
There are two levels to the team, the Regional Rider level and the Pro Team level. There are also two ways to get on it. To get on the Regional Rider Team you are either handpicked by a member of our Pro Team or selected by our regional rep in your area. If you want to get on the Regional Rider Team fire us an email at marketing@nixon.com and tell us about yourself. If you want more info on The Nixon Pro Team check out our Team section on the website.
 

Ultratide

I just bought my watch and the screen is blank. How do I turn it on?
Your watch may be in sleep mode, a setting used to save battery life until your watch is ready to be worn. To wake up your Ultratide, turn on Bluetooth, open the app, and follow instructions to setup an account and sync your watch.
How do I sync my Ultratide with my phone?
If Bluetooth is on and the app is open, nothing needs to be done to sync your watch to your phone. Alternatively, your watch can be manually synced by holding down the bottom right pusher for 5 seconds.
How reliable is the data on my Ultratide?
The Ultratide app is powered by Surfline – the world's preeminent source for surf reports and surf forecasting. The Surfline team updates surf reports throughout the day, some locations more than others. As soon as there is an updated report for your local spot, it will be displayed on your Ultratide within 15 minutes.
Which operating systems does the Ultratide App work with?
The Nixon Ultratide app is optimized for iOS8. However, it will work with iOS 7.1 and later versions, iPhone 4S, 5, 5c, 5s, 6 and 6Plus, iPad mini (all models), iPad Air (all models), iPad 3rd generation and iPad 4th generation, iPod Touch 5th generation. At this time the app is not supported on Android devices.
How do I manage my presets?
You can save up to 10 preset surf locations on the Ultratide app and sync 5 to your watch. To add a spot on the app, go to BROWSE LOCATIONS in the menu to navigate the surf spots, find your desired location, and tap ADD TO PRESETS. To manage which locations are displayed on your Ultratide, go to MANAGE PRESETS in the app menu to see a list of all your preset surf locations. Tap Edit and use the bars that appear on the right side to drag spots up or down your priority list or tap the red circle on the left to remove locations. The spot at the top of the list will have an H next to it to denote that it is the home location, the location that will appear on the home screen of your watch. The top 5 spots on the list will be shown on your watch, these are labeled with a W. The location with the arrow next to it is the Auto-Geolocated spot – the spot closest to your current location.
Does the Ultratide work without the Nixon Ultratide app?
Yes. TIME, DATE, TIMER all work without being synced the app. To use this basic mode:
  1. Press the two side buttons on the Ultratide for 5 seconds to enter pairing mode.
  2. Press the bottom right pusher to skip the pairing mode.
  3. Follow steps to set time and date. Long press center pusher for 5 seconds to exit Setting state.
For all other conditions information, the app must be on and synced.
It’s rad that I don’t have to charge my watch, but how long does the battery last?
The battery in the Ultratide should last an estimated 12-18 months. Your Ultratide will notify you when your battery is low (20% power remaining), and then again when the level is critically low. Please contact Nixon support to arrange a battery replacement when the battery reaches critical level.
Is there anything I can do to extend the battery life of the Ultratide?
Yes. The following are recommended to get more from your battery:
  1. Take off your Ultratide when sleeping or not using. The Ultratide will detect when there is no movement for 5 minutes and will enter into a low energy state.
  2. If you don't plan on wearing your Ultratide for an extended amount of time, you can put it into sleep mode:
    • Open app menu.
    • Tap MY ULTRATIDE and press UNLINK.
    • Turn off Bluetooth on your phone.
    • Press and hold both side buttons of your Ultratide for 5 seconds.
    • The watch will not be able to pair and will go into a sleep mode.
Note: When you want to re-activate your Ultratide, follow the original setup steps.
Does my Ultratide always need to be in Bluetooth range of my phone in order to work?
No. The Ultratide captures tide and forecasted swell information for 48 hours every time it syncs. Note: Time, date and timer information will always work, regardless if you are synced to your phone or not.
Why do some surf spots have a Surfline Rating and others do not?
The Surfline rating (i.e. "fair", "good", "poor") is reserved for spots that have reliable observations, and are produced by Surfline’s expert human forecasters. The ratings are typically only produced for surf spots that have HD quality webcams or spotters on the ground. Spots with no ratings shown are produced by Surfline’s proprietary LOLA computer model.
Is the Ultratide app free?
Yes, and it’s available in the Apple App Store.
Can I use the Ultratide app even though I don't own the Ultratide watch?
Yes. The app provides surf and weather info and you can even log your sessions in the SURF JOURNAL.
Do I have to have Bluetooth always on?
Yes. Your Ultratide uses Bluetooth to connect and pull Surfline data from the Ultratide app.
My watch says NO CONNECTION when I try to sync, but my app is running – what gives?
Your Ultratide may not be paired with your phone. Follow these steps to sync:
  1. On your phone, confirm Bluetooth is turned on.
  2. Open the Ultratide app menu and tap MY ULTRATIDE
  3. Follow the instructions to pair your watch to your phone.
When I log a session on my phone, the wrong location shows up in the App. Doesn’t my watch know where I am?
The app uses the GPS in your phone to identify which spot you just surfed. If you leave the beach before you sync your Ultratide with your phone, it may determine that you’re closer to a different spot.
 

Tide Watches

How does temperature impact my watch?
To reduce the risk of harming your Nixon, keep your watch under your jacket sleeve when you’re shredding and don’t leave it in a hot car while you’re at the beach. Extreme high and low temperatures, over 60°C (140°F) or less than 0°C (32°F), can impair or damage the function of your watch.
How do I know if I can surf or swim with my watch?
Please reference the water resistance rating chart that is displayed in all user manuals, catalogs, and on our website. Some watches are style specific, and due to the materials or case ratings, should not get wet. The specific case rating for every watch is displayed on the back of the product card attached to each watch. We suggest that all leather bands do not get wet. These watches are marked with a no water icon: If you choose to wear your appropriate water rating watch to surf, rinse your watch with soap and water after exposure to salt water or sand and dry with a soft cloth.
How do I reset my digital tide watch?
You can reset the software on your digital tide watch by pressing and holding all 4 side buttons simultaneously for 5 seconds. A tone will sound every 1 second as the watch resets. The following sequence will happen once the watch software resets:
  1. All segments will light up
  2. Sound will beep for 1 second
  3. ROM will be displayed on screen
  4. Returns to time function
Which beaches are available on my digital tide watch?
There are 200 beaches available to program as your home beach or your surf travel destination.
Why is the display screen blank on my new digital tide watch?
Your watch may be in sleep mode, a setting used to save battery life until your watch is ready to be worn. You can switch your watch to normal operation by holding down the light button located at the top left of the watch for 3 to 5 seconds.
Where can I get the full 411 on my digital tide watch?
You can reference our Digital Tide user manual for instructions and all available settings.
 

Analog Watches

How do I set the date on my analog watch?
To adjust the date on your Nixon, gently pull the crown out and set your watch to 6:00. Then lightly push the crown half way in and turn it towards you. As you do this, you’ll see the date change in the date window. To adjust the day, turn the crown away from you. When you’re done setting the day and date, gently pull the crown out and set the time. Push the crown all the way back in the time is set.
How does temperature impact my watch?
To reduce the risk of harming your Nixon, keep your watch under your jacket sleeve when you’re shredding and don’t leave it in a hot car while you’re at the beach. Extreme high and low temperatures, over 60°C (140°F) or less than 0°C (32°F), can impair or damage the function of your watch.
How do I adjust the strap on my Time Teller?
To adjust the strap, unhook the clasp and lay the watch flat. Then lift the brace marked with an arrow, in the direction of the arrow. Slide the adjustment side towards the watch case to make the strap fit smaller or towards the end of the band to make it fit larger. Snap the brace back down when you’re happy with the size.
How do I recalibrate my chronograph hand when it does not line up at the 12 o'clock position?
The chrono second hand is the long hand on your chronograph watch that may look like a regular second hand. The chronograph is the original stopwatch used for timing boats, cars and planes. Leaving this running at all times will dramatically reduce the life of your battery and eventually the movement of your watch.

The chronograph can be started and stopped by using the start/stop pusher. To reset the chronograph to the 12 o’clock or zero second position, use the reset pusher.

When the chronograph second hand does not return exactly to the zero second position after it has been reset, you may have to recalibrate it.

To recalibrate your chrono:
  1. PULL the crown out to the second position
  2. PRESS the start pusher to set the chronograph second hand to the zero position
  3. PRESS and HOLD the start button to rapidly advance the chrono second hand
  4. Once the chronograph second hand has been recalibrated, reset the time and return the crown to its normal position.
Important:
Do not push the crown back to its normal position while you are returning the chrono hand to the zero position.
How accurate can I expect the automatic movement on my Elite Class watch?
Elite Class watches are handmade with hundreds of moving mechanical parts, which typically makes them less accurate than a quartz movement. Each watch movement is slightly different with different accuracy levels. The tolerance specifications for the automatic movement range from +40 to -10 seconds a day (Or +20 minutes to -5 minutes per month). If the watch gets out of these tolerances, the movement can be adjusted by the Nixon Repair Center or a certified watch technician.
 

Service and Repairs

Are bands covered under Nixon's warranty?
Bands, straps and bracelets are not covered under warranty. Due to the unique design of our watches, Nixon offers a band replacement service on current models at our Nixon Service Center. If you would would like a watch band replacement, visit our Online Repair Center.
How can I adjust my watch band without removing a link?
It’s pretty easy. Use the micro adjustor feature on the clasp of the bracelet to adjust the size. Find the series of holes on the side of the clasp that represent the micro adjustor. Use a pin tool or paper clip to push in one side of the pin while sliding it forward or backward to the next hole. Do it one hole at a time, one side of the clasp at a time, until you reach your desired fit. Slide it carefully because the pin is spring loaded; it can easily go flying across the room.
What is a credit card pre-authorization?
A credit card Pre-Authorization is a temporary hold on your credit line that guarantees available funds for estimated service and repair costs. A Pre-Authorization is not a charge to your credit card amount. The Pre-Authorization is removed when you service order transaction is completed.
How do I check on the status of my service, repair, or return?
Once we get your watch, please allow up to 10 business days for it to be processed. If you used our online service tool to send in your watch, you will receive an email notification from the Nixon Service Center when your package is received and when it is sent out. If you’re in North America, we can provide you with the current status of your watch by emailing us at support@nixon.com or calling us at (888) 455-9200 to talk to a Customer Service Representative.
How can I get technical assistance for my watch?
If you’re in North America, you can call our customer service line at (888) 455-9200 from 8 to 5 PST, Monday to Thursday, 9 to 5 PST Fridays for technical assistance on your watch. A customer service representative can assist you with setting your watch, answering any questions on watch functionality, or walking you through a solution for any technical issues with your watch.
What is the scheduled maintenance required for my Elite Class watch?
We recommend that you have the seals of your watch checked for water resistance every 2 years and the movement checked for time accuracy every 5 years at our Nixon Repair Center or a certified watch repair shop. Track your service records in your Elite Class user manual book to maintain your lifetime warranty.
My watch is outside the warranty, can I still have it serviced?
Nixon's Service Center can provide full service for your watch. For an estimated charge and service repair, visit our Online Repair Center and tell us how we can service your watch. You will then receive a service order number with shipping instructions. You may also call us at (888) 455-9200 from 8 to 5 pacific time, Monday to Friday, if you’re in North America, and we’ll set you up a service authorization number.
How do I service or repair my watch?
If you’re in North America, visit our Online Repair Center and tell us how we can service your watch. You will then receive a service order number with shipping instructions. You may also call us at (888) 455-9200 from 8 to 5 pacific time, Monday to Friday, and we’ll talk you through a solution or get you a service authorization number. Watches sent back to us without a service authorization number will not receive service.
How do I get a new band?
Bands, straps and bracelets are not covered under warranty. All in line watch models can be sent to our Service Repair Center for a band replacement. The service also includes an overall evaluation of your watch. If you’re in North America and you would like to send in your watch for a band replacement, visit our Online Repair Center for a service order number with shipping instructions.
How do I get a new battery?
All models can be sent directly to us for battery replacement. You will incur a reasonable service charge for watches sent to us for battery replacement. This service also includes a pressure test to ensure proper re-sealing and water resistance. To set up a service order please visit; ww.nixon.com and select Support (at the top menu bar) and then Repair Center. After your service order set up, you’ll receive a service authorization number with shipping instructions. Please call us at (888) 455-9200 from 8 to 5 Pacific Time, Monday to Thursday, 9 to 5 Pacific Time, Friday; to answer any additional questions.
How do I get a new buckle or locking looper?
Watches need to be sent in to the Nixon Service Center for buckle or locking looper replacement. If you’re in North America, visit our Online Repair Center and tell us how we can service your watch. You will then receive a service order number with shipping instructions. You may also call us at (888) 455-9200 from 8 to 5 pacific time, Monday to Friday, and we’ll set you up with a service authorization number.
How do I get a new link, springbar or pin?
We can send some small parts out individually, depending on the watch model. Some watches will need to be sent in for repair. If you’re in North America, please contact us at support@nixon.com or call us at (888) 455-9200 to talk to a Customer Service Representative about the details.
How do I service my Nixon Elite Class watch?
Call our customer service line at (888) 455-9200 from 8 to 5 PST, Monday to Thursday, 9 to 5 PST Fridays and we’ll talk you through a solution or get you a service authorization number. Include your Elite Class user manual book when sending in your repair watch to show proof of purchase and to record your repair service with a stamp, date, and signature of the technician that worked on your watch.
I didn't register my watch, or I lost my proof of purchase, can I still have it serviced under the warranty?
You may be required to provide a proof of purchase in order to have your watch serviced under the warranty. Please call our Service Center at (888) 455-9200 for more information.
How do I get a user manual for my watch?
Our watch user manuals can be found under each product page of our website. Under the Story + Features section you'll find a Download User Manual link where you can view or print your manual. Please call us if you have any trouble (888) 455-9200.
How can I get technical assistance for my watch?
Please call our Service Center at (888) 455-9200 for technical assistance on your watch. One of our representatives can assist you with setting your watch, answering any questions on watch functionality, or walking you through a solution for any technical issues with your watch.
What does my limited warranty cover?
Please visit our Warranty page for details on what limited warranties we offer.
Where can I find the included user manual, extra links and pins for my new watch?
You can find extra links and a user manual in the foam slot of your watch box, next to your watch.
How long is my watch covered under the limited warranty?
Nixon offers a 2 year limited warranty for all products from the date of purchase. For specific details on what the warranty covers, please visit our Warranty page.
 

Coatings and Materials

How do I care for my Python snake watch band?
The authentic Python skin used on our watch bands will become supple, soft and luxurious with wear. Due to the nature of this real Python skin, the scales of the skin may curl up over time. Regularly cleaning your Python watch band with a damp cloth will prolong the luster and life of the strap. Do not expose your band to water.
What should I know about my Titanium watch?
Titanium is a strong, light, and corrosion-resistant metal that is lighter than stainless steel but just as strong. Non-coated titanium reacts with oxygen, creating a slightly darker color than the original metal after standard wear. This is normal and design intentional.
How do I care for the coating on my Nixon watch?
The coating on your Nixon watch is part of the exclusivity of its design. The coating gives your Nixon watch a unique color. Like all fine watches, your Nixon watch needs to be treated with care. Hard scratches and abrasion will scratch the coating off your watch.
What is the Chromacoat coating on select Nixon watches?
The unique chromacoat coating applied to the surface of your nixon watch is an advanced, generously applied finish designed to wear with age. With normal wear and tear, the finish will scratch and chip to create a completely individual and custom version watch unique to you. Throughout our previous seasons we have introduced Chromacoat editions for a number of our classic models, some of these being the Player, 51-30, 42-20, Kensington and now our Monarch. View our Chromacoat Collections page for more information and previously released chromacoat models and collections.
Is the coating on my watch covered under warranty?
The coating on your watch is not covered under warranty. The Nixon Service Center can replace coated parts for a minimal charge. Watches need to be sent in to the Nixon Service Center for part replacement. If you’re in North America, visit our Online Repair Center and tell us how we can service your watch. You will then receive a service order number with shipping instructions. You may also call us at (888) 455-9200 from 8 to 5 pacific time, Monday to Friday, and we’ll set you up with a service authorization number.
How do I care for my leather watchband?
Regularly cleaning your leather watchband with a damp cloth will prolong the luster and life of the strap. To keep the watchband in good condition, treat your band with a mild leather treatment. This will prevent drying and cracking. It’s best to remove your watch while sleeping. Do not expose your leather band to water.
 

Blaster

Why won’t my Bluetooth mobile device connect to the Blaster?
If you’re having trouble with Bluetooth connectivity, check to see if the Bluetooth is active by making sure the Bluetooth symbol is visible at the top of your phone screen. If it’s not, go into the settings of your phone to enable it. If your phone recognizes a device but isn’t receiving data from it, forget the device from a phone then reconnect or find it again. You’ll know if your Blaster is trying to connect to your device by the blinking blue light on your Blaster. If the blue light is not blinking, but is solid, your Blaster is connected.
How long is my Blaster covered under the limited warranty?

Nixon offers a 1 year limited warranty from the date of purchase. For specific details on what the warranty covers, please visit our Warranty page. Proof of purchase is required for all warranty claims and service requests, so hold onto your receipt.

How indestructible is my Blaster?

The Blaster, although rugged, is not bulletproof, waterproof or indestructible. Failure to use common sense while enjoying The Blaster may cause permanent damage to the speaker, yourself and/or others.

  • DO NOT expose to excessive moisture. This includes water, beer, any other liquids, or super wet environments. To clean, wipe down dirty surfaces with a lightly damp cloth then let dry. Do not use chemical cleaners or run directly under water.
  • DO NOT expose to extreme high or low temperatures.
  • DO NOT expose to direct sunlight, fire or other direct heat sources.
  • DO NOT expose to extreme pressure, shock or impact.
  • DO NOT attempt to open or disassemble.
  • DO NOT dispose of in household garbage due to chemical battery contents. Please follow in accordance with your local laws and regulations.
How do I check the battery?

Press the Power Button once then release. The Power LED will turn off briefly, and then flash in a repeating pattern to indicate the battery status. In addition to the flashing lights, a voice prompt will tell you your battery power level.

Tip: Because the volume control buttons of The Blaster do not control the volume output of your music device, you must properly adjust the volume settings of each device independently.

Tip: You can also see the battery in the Status Bar of Apple iOS devices when connected via Bluetooth®.

When the battery is low, the Power LED will change from red to yellow while powered on.

Tip: The Battery Check function is most accurate when music playback is stopped.

How do I reset the power?

In the rare case that your speaker becomes unresponsive, press the small Reset Button using a pen to perform a hard power reset. It is located directly above the micro-USB port.

Tip: Such unresponsiveness is typically caused by compatibility issues with specific versions of mobile device operating systems. To avoid, make sure your device is always using the latest software version.

How do I restore factory settings?

To clear the internal memory of all known paired devices and reset the software to factory default, press and hold the four top control buttons simultaneously until you hear a tone. Then to complete the process, Power off and then Power on the unit.

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