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FAQ

 

General

Do I need to register my watch?
You don't need to register your Nixon to validate a warranty or device rapid request, but hold on to your sales receipt; we may ask for original proof of purchase from an authorized Nixon dealer.
Can a local jeweler service my watch or will it void my warranty?
Love your Nixon? Don’t let just anyone repair it. Watches are no longer covered under warranty if someone other than an authorized Nixon service partner opens the case back. If you would like to service your watch, visit our Online Repair Center.
Why was my Nixon internet order cancelled?
We're sorry your order was cancelled. When it happens it's usually due to: out of stock item(s) or difficulty processing payment information. Your credit card won't be charged for cancelled items. If you have questions about a cancelled order, please call our customer service line at (888) 455-9200 8 to 5 PST Monday to Thursday, 9 to 5 PST Fridays.
How do I return an item purchased from the Nixon website?
All standard product returns follow a 30 Day standard returns policy. All returns must be in new and unused condition, in original packaging, and be accompanied with a return authorization number. To get a return authorization number, please contact Nixon Customer Service at 1-888-455-9200, Monday through Thursday 8am - 5pm, Friday 9am - 5pm Pacific Time. Refunds will be issued in the form of original payment.
How do I find an item that is unavailable in the Nixon website?
Please use the Dealer Locator from our websites main menu to search for local dealers in your area, and for online dealers. A local dealer may have the item you are looking for in stock, or may be able to special order it for you. You can also call our customer service line at (888) 455-9200 from 8 to 5 PST, Monday to Thursday, 9 to 5 PST Fridays to let you know when an out of stock item is expected to become available.
How do I get more detail on colors, features, or sizing of products on the website?
Please call our Customer Service line at (888) 455-9200 from 8 to 5 PST, Monday to Thursday, 9 to 5 PST Fridays for detailed information on color, features, or sizing of a Nixon product.
How do I find a local Nixon Dealer?
Please use the the Dealer Locator from the main menu on our website to search for local dealers in your area. You can search for a dealer by State, Zip Code, or Shop Name.
How do I contact Nixon with feedback or questions about product or the company?
Please call our Customer Service department at (888) 455-9200 from 8 to 5 PST, Monday to Thursday, 9 to 5 PST Fridays, or e-mail us at support@nixon.com
How do I get on the Team?
There are two levels to the team, the Regional Rider level and the Pro Team level. There are also two ways to get on it. To get on the Regional Rider Team you are either handpicked by a member of our Pro Team or selected by our regional rep in your area. If you want to get on the Regional Rider Team fire us an email at marketing@nixon.com and tell us about yourself. If you want more info on The Nixon Pro Team check out our Team section on the website.
 

Tide Watches

How does temperature impact my watch?
To reduce the risk of harming your Nixon, keep your watch under your jacket sleeve when you’re shredding and don’t leave it in a hot car while you’re at the beach. Extreme high and low temperatures, over 60°C (140°F) or less than 0°C (32°F), can impair or damage the function of your watch.
How do I know if I can surf or swim with my watch?
Please reference the water resistance rating chart that is displayed in all user manuals, catalogs, and on our website. Some watches are style specific, and due to the materials or case ratings, should not get wet. The specific case rating for every watch is displayed on the back of the product card attached to each watch. We suggest that all leather bands do not get wet. These watches are marked with a no water icon: If you choose to wear your appropriate water rating watch to surf, rinse your watch with soap and water after exposure to salt water or sand and dry with a soft cloth.
Which beaches are available on my digital tide watch?
There are 200 beaches available to program as your home beach or your surf travel destination.
Where can I get the full 411 on my digital tide watch?
You can reference our Digital Tide user manual for instructions and all available settings.
 

Analog Watches

How do I set the date on my analog watch?
To adjust the date on your Nixon, gently pull the crown out and set your watch to 6:00. Then lightly push the crown half way in and turn it towards you. As you do this, you’ll see the date change in the date window. To adjust the day, turn the crown away from you. When you’re done setting the day and date, gently pull the crown out and set the time. Push the crown all the way back in the time is set.
How does temperature impact my watch?
To reduce the risk of harming your Nixon, keep your watch under your jacket sleeve when you’re shredding and don’t leave it in a hot car while you’re at the beach. Extreme high and low temperatures, over 60°C (140°F) or less than 0°C (32°F), can impair or damage the function of your watch.
How do I adjust the strap on my Time Teller?
To adjust the strap, unhook the clasp and lay the watch flat. Then lift the brace marked with an arrow, in the direction of the arrow. Slide the adjustment side towards the watch case to make the strap fit smaller or towards the end of the band to make it fit larger. Snap the brace back down when you’re happy with the size.
How do I recalibrate my chronograph hand when it does not line up at the 12 o'clock position?
The chrono second hand is the long hand on your chronograph watch that may look like a regular second hand. The chronograph is the original stopwatch used for timing boats, cars and planes. Leaving this running at all times will dramatically reduce the life of your battery and eventually the movement of your watch.

The chronograph can be started and stopped by using the start/stop pusher. To reset the chronograph to the 12 o’clock or zero second position, use the reset pusher.

When the chronograph second hand does not return exactly to the zero second position after it has been reset, you may have to recalibrate it.

To recalibrate your chrono:
  1. PULL the crown out to the second position
  2. PRESS the start pusher to set the chronograph second hand to the zero position
  3. PRESS and HOLD the start button to rapidly advance the chrono second hand
  4. Once the chronograph second hand has been recalibrated, reset the time and return the crown to its normal position.
Important:
Do not push the crown back to its normal position while you are returning the chrono hand to the zero position.
How accurate can I expect the automatic movement on my Elite Class watch?
Elite Class watches are handmade with hundreds of moving mechanical parts, which typically makes them less accurate than a quartz movement. Each watch movement is slightly different with different accuracy levels. The tolerance specifications for the automatic movement range from +40 to -10 seconds a day (Or +20 minutes to -5 minutes per month). If the watch gets out of these tolerances, the movement can be adjusted by the Nixon Repair Center or a certified watch technician.
 

Service and Repairs

Are bands covered under Nixon's warranty?
Bands, straps and bracelets are not covered under warranty. Due to the unique design of our watches, Nixon offers a band replacement service on current models at our Nixon Service Center. If you would would like a watch band replacement, visit our Online Repair Center.
How can I adjust my watch band without removing a link?
It’s pretty easy. Use the micro adjustor feature on the clasp of the bracelet to adjust the size. Find the series of holes on the side of the clasp that represent the micro adjustor. Use a pin tool or paper clip to push in one side of the pin while sliding it forward or backward to the next hole. Do it one hole at a time, one side of the clasp at a time, until you reach your desired fit. Slide it carefully because the pin is spring loaded; it can easily go flying across the room.
What is a credit card pre-authorization?
A credit card Pre-Authorization is a temporary hold on your credit line that guarantees available funds for estimated service and repair costs. A Pre-Authorization is not a charge to your credit card amount. The Pre-Authorization is removed when you service order transaction is completed.
Is the coating on my watch covered under warranty?
The coating on your watch is not covered under warranty. The Nixon Service Center can replace coated parts for a minimal charge. Watches need to be sent in to the Nixon Service Center for part replacement. If you’re in North America, visit our Online Repair Center and tell us how we can service your watch. You will then receive a service order number with shipping instructions. You may also call us at (888) 455-9200 from 8 to 5 pacific time, Monday to Friday, and we’ll set you up with a service authorization number.
How do I check on the status of my service, repair, or return?
Once we get your watch, please allow up to 10 business days for it to be processed. If you used our online service tool to send in your watch, you will receive an email notification from the Nixon Service Center when your package is received and when it is sent out. If you’re in North America, we can provide you with the current status of your watch by emailing us at support@nixon.com or calling us at (888) 455-9200 to talk to a Customer Service Representative.
How can I get technical assistance for my watch?
If you’re in North America, you can call our customer service line at (888) 455-9200 from 8 to 5 PST, Monday to Thursday, 9 to 5 PST Fridays for technical assistance on your watch. A customer service representative can assist you with setting your watch, answering any questions on watch functionality, or walking you through a solution for any technical issues with your watch.
My watch is outside the warranty, can I still have it serviced?
Nixon's Service Center can provide full service for your watch. For an estimated charge and service repair, visit our Online Repair Center and tell us how we can service your watch. You will then receive a service order number with shipping instructions. You may also call us at (888) 455-9200 from 8 to 5 pacific time, Monday to Friday, if you’re in North America, and we’ll set you up a service authorization number.
How do I service or repair my watch?
If you’re in North America, visit our Online Repair Center and tell us how we can service your watch. You will then receive a service order number with shipping instructions. You may also call us at (888) 455-9200 from 8 to 5 pacific time, Monday to Friday, and we’ll talk you through a solution or get you a service authorization number. Watches sent back to us without a service authorization number will not receive service.
How do I get a new band?
Bands, straps and bracelets are not covered under warranty. All in line watch models can be sent to our Service Repair Center for a band replacement. The service also includes an overall evaluation of your watch. If you’re in North America and you would like to send in your watch for a band replacement, visit our Online Repair Center for a service order number with shipping instructions.
How do I get a new battery?
All models can be sent directly to us for battery replacement. You will incur a reasonable service charge for watches sent to us for battery replacement. This service also includes a pressure test to ensure proper re-sealing and water resistance. To set up a service order please visit; ww.nixon.com and select Support (at the top menu bar) and then Repair Center. After your service order set up, you’ll receive a service authorization number with shipping instructions. Please call us at (888) 455-9200 from 8 to 5 Pacific Time, Monday to Thursday, 9 to 5 Pacific Time, Friday; to answer any additional questions.
How do I get a new buckle or locking looper?
Watches need to be sent in to the Nixon Service Center for buckle or locking looper replacement. If you’re in North America, visit our Online Repair Center and tell us how we can service your watch. You will then receive a service order number with shipping instructions. You may also call us at (888) 455-9200 from 8 to 5 pacific time, Monday to Friday, and we’ll set you up with a service authorization number.
How do I get a new link, springbar or pin?
We can send some small parts out individually, depending on the watch model. Some watches will need to be sent in for repair. If you’re in North America, please contact us at support@nixon.com or call us at (888) 455-9200 to talk to a Customer Service Representative about the details.
How do I service my Nixon Elite Class watch?
Call our customer service line at (888) 455-9200 from 8 to 5 PST, Monday to Thursday, 9 to 5 PST Fridays and we’ll talk you through a solution or get you a service authorization number. Include your Elite Class user manual book when sending in your repair watch to show proof of purchase and to record your repair service with a stamp, date, and signature of the technician that worked on your watch.
I didn't register my watch, or I lost my proof of purchase, can I still have it serviced under the warranty?
You may be required to provide a proof of purchase in order to have your watch serviced under the warranty. Please call our Service Center at (888) 455-9200 for more information.
How can I get technical assistance for my watch?
Please call our Service Center at (888) 455-9200 for technical assistance on your watch. One of our representatives can assist you with setting your watch, answering any questions on watch functionality, or walking you through a solution for any technical issues with your watch.
What does my limited warranty cover?
Please visit our Warranty page for details on what limited warranties we offer.
Where can I find the included user manual, extra links and pins for my new watch?
You can find extra links and a user manual in the foam slot of your watch box, next to your watch.
How long is my watch covered under the limited warranty?
Nixon offers a 2 year limited warranty for all products from the date of purchase. For specific details on what the warranty covers, please visit our Warranty page.
 

Coatings and Materials

How do I care for my Python snake watch band?
The authentic Python skin used on our watch bands will become supple, soft and luxurious with wear. Due to the nature of this real Python skin, the scales of the skin may curl up over time. Regularly cleaning your Python watch band with a damp cloth will prolong the luster and life of the strap. Do not expose your band to water.
What should I know about my Titanium watch?
Titanium is a strong, light, and corrosion-resistant metal that is lighter than stainless steel but just as strong. Non-coated titanium reacts with oxygen, creating a slightly darker color than the original metal after standard wear. This is normal and design intentional.
How do I care for the coating on my Nixon watch?
The coating on your Nixon watch is part of the exclusivity of its design. The coating gives your Nixon watch a unique color. Like all fine watches, your Nixon watch needs to be treated with care. Hard scratches and abrasion will scratch the coating off your watch.
How do I care for the coating on my Nixon watch?
The coating on your Nixon watch is part of the exclusivity of its design. The coating gives your Nixon watch a unique color. Like all fine watches, your Nixon watch needs to be treated with care. Hard scratches and abrasion will scratch the coating off your watch.
What is the Chromacoat coating on select Nixon watches?
The unique chromacoat coating applied to the surface of your nixon watch is an advanced, generously applied finish designed to wear with age. With normal wear and tear, the finish will scratch and chip to create a completely individual and custom version watch unique to you. Throughout our previous seasons we have introduced Chromacoat editions for a number of our classic models, some of these being the Player, 51-30, 42-20, Kensington and now our Monarch. View our Chromacoat Collections page for more information and previously released chromacoat models and collections.
How do I care for my leather watchband?
Regularly cleaning your leather watchband with a damp cloth will prolong the luster and life of the strap. To keep the watchband in good condition, treat your band with a mild leather treatment. This will prevent drying and cracking. It’s best to remove your watch while sleeping. Do not expose your leather band to water.
 

Blaster

Why won’t my Bluetooth mobile device connect to the Blaster?
If you’re having trouble with Bluetooth connectivity, check to see if the Bluetooth is active by making sure the Bluetooth symbol is visible at the top of your phone screen. If it’s not, go into the settings of your phone to enable it. If your phone recognizes a device but isn’t receiving data from it, forget the device from a phone then reconnect or find it again. You’ll know if your Blaster is trying to connect to your device by the blinking blue light on your Blaster. If the blue light is not blinking, but is solid, your Blaster is connected.
How long is my Blaster covered under the limited warranty?

Nixon offers a 1 year limited warranty from the date of purchase. For specific details on what the warranty covers, please visit our Warranty page.

How indestructible is my Blaster?

The Blaster, although rugged, is not bulletproof, waterproof or indestructible. Failure to use common sense while enjoying The Blaster may cause permanent damage to the speaker, yourself and/or others.

  • DO NOT expose to excessive moisture. This includes water, beer, any other liquids, or super wet environments. To clean, wipe down dirty surfaces with a lightly damp cloth then let dry. Do not use chemical cleaners or run directly under water.
  • DO NOT expose to extreme high or low temperatures.
  • DO NOT expose to direct sunlight, fire or other direct heat sources.
  • DO NOT expose to extreme pressure, shock or impact.
  • DO NOT attempt to open or disassemble.
  • DO NOT dispose of in household garbage due to chemical battery contents. Please follow in accordance with your local laws and regulations.
How do I check the battery?

Press the Power Button once then release. The Power LED will turn off briefly, and then flash in a repeating pattern to indicate the battery status. In addition to the flashing lights, a voice prompt will tell you your battery power level.

Tip: Because the volume control buttons of The Blaster do not control the volume output of your music device, you must properly adjust the volume settings of each device independently.

Tip: You can also see the battery in the Status Bar of Apple iOS devices when connected via Bluetooth®.

When the battery is low, the Power LED will change from red to yellow while powered on.

Tip: The Battery Check function is most accurate when music playback is stopped.

How do I reset the power?

In the rare case that your speaker becomes unresponsive, press the small Reset Button using a pen to perform a hard power reset. It is located directly above the micro-USB port.

Tip: Such unresponsiveness is typically caused by compatibility issues with specific versions of mobile device operating systems. To avoid, make sure your device is always using the latest software version.

How do I restore factory settings?

To clear the internal memory of all known paired devices and reset the software to factory default, press and hold the four top control buttons simultaneously until you hear a tone. Then to complete the process, Power off and then Power on the unit.

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