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Warranty

 

All Watch Warranty

Nixon offers a limited warranty of defects in materials and workmanship for a period of two (2) years after original purchase from an authorized Nixon dealer. This means that if the materials in your watch aren't right or if the watch isn't put together correctly, we'll repair or replace it, at our option. But, this doesn't mean you can abuse your watch and expect us to fix it for free. We don't cover normal wear and tear or batteries, crystal, watch case, strap, bracelet, loss or theft. You will void your warranty if you open your caseback, push the buttons underwater, or forget to screw down or push in the crown and expose your watch to moisture.

Problems?

Contact your closest Nixon Service Center and we’ll do what we can to resolve the problem. If you’re in North America, visit our Online Repair Center or call us at (888) 455-9200 from 8 to 5 pacific time, Monday to Thursday, 9 to 5 pacific time Friday, and we’ll talk you through a solution or get you a service authorization number. Watches sent back to us without a service authorization number will not receive service.

Note:

Your warranty is not void if you do not register your watch.

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Elite Class

Elite Class watches are covered by a lifetime limited warranty on defects in materials and workmanship. If our technical services determine that the defective part or problem is a result of manufacturing, your watch will be repaired free of charge. After the first two years from the date of purchase, the labor cost of any repair or replacement will be charged to you whether or not the part is covered by the warranty. To benefit from this limited warranty, you must present the certificate located within the back of your user manual book signed and dated by the store or online confirmation where you purchased the watch and proof that all maintenance has been kept up. This should be tracked with a stamp, date, and signature of all technicians that service your watch.

This warranty does not cover:
  • Damage resulting from impact, accidents, mishandling, or abuse (dents, crushing, knocks or impacts).
  • Loss of water resistance after 24 months without proper and documented maintenance.
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Blaster Warranty

Nixon offers a limited warranty on defects in materials and workmanship for a period of one (1) year after original purchase from an authorized Nixon dealer. This means that if the materials in your speaker aren’t right or if it isn’t put together correctly, we’ll repair or replace it, at our option. But, this doesn’t mean you can abuse your speaker and expect us to fix it for free. We don’t cover normal wear and tear of blown speakers, cut cords, scratches and gouges, loss or theft. You will void your warranty if you disassemble your speaker or if you submerge it into liquids. This includes lava, the ocean, beer or other substances.

Problems?

You can return the product to the store of purchase and they will initiate the warrant claim and return the product to Nixon for you. Alternatively, if you would like to return the product directly to us, please contact your closest Nixon Service Center and we’ll get you a Return Authorization number and provide you with instructions on how to initiate service. Blasters sent back to us without a Return Authorization number will not receive service. Any claim made under this warranty directly with Nixon will involve you returning the defective goods to us, at your expense.

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Headphone Warranty

Nixon offers a limited warranty of defects in materials and workmanship for a period of two (2) years after original purchase from an authorized Nixon dealer. This means that if the materials in your headphones aren’t right or if they aren’t put together correctly, we’ll repair or replace them, at our option. But, this doesn’t mean you can abuse your headphones and expect us to fix them for free. We don’t cover normal wear and tear or blown speakers, cut cords, bent jacks, torn headbands, loss or theft. You will void your warranty if you disassemble your headphones or dip them in lava or water.

Problems?

Contact your closest Nixon Service Center and we’ll do what we can to resolve the problem. We’ll get you a return authorization number and talk you through a solution. If you’re in North America, please call us at (888) 455-9200 from 8 to 5 pacific time, Monday to Friday. Headphones sent back to us without a return authorization number will not receive service.

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Luggage, Packs & Handbag Warranty

Blending function and style, we have created a custom collection of bags to address your every need. Nixon offers a limited warranty of defects in materials and workmanship for a period of two (2) years after original purchase from an authorized Nixon dealer. This means that if the materials of your luggage, pack or handbag isn’t right or if it isn’t put together correctly, we’ll repair or replace it, at our option. We don’t cover normal wear and tear, loss or theft.

Problems?

Contact your closest Nixon Service Center and we’ll do what we can to resolve the problem. We’ll get you a return authorization number and talk you through a solution. If you’re in North America, please email us at support@nixon.com or give us a call at (888) 455-9200 from 8 to 5 pacific time, Monday to Thursday, 9 to 5 pacific time Friday. Items sent back to us without a service authorization number will not receive service.

Leather Bag Care:

Nixon leather bags are intended to age well with wear. Taking the following steps can help keep your bag in pristine condition:

  • Keep inside the protective bag when not in use.
  • Do not get leather or metal hardware wet.
  • Do not expose your leather bag to direct and prolonged sunlight.
  • Always test conditioning materials on a small, discreet area of the leather.
  • Seek professional assistance to clean stains.
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