Return Policy

Online Store Returns

Nixon offers a 30 day return from the date of purchase on all products ordered from . All return items must be in new and unused condition and in original packaging. Refunds will be issued in the form of original payment. For further details please contact Nixon Online Store Customer Service at 1300 782 757.

Faulty Item Repairs

All faulty returns must be accompanied with a service authorization number. To get a service authorization number, please contact Nixon Customer Service at 1300 782 757.

Custom Watch Return

Nixon custom watches cannot be exchanged or refunded. Custom watches can be returned as a warranty claim, for defects in materials or workmanship, under the Mission Warranty Policy.

Gift with Purchase

If returning an item that qualified for a gift with purchase, you can either:

  • Include the gift with your return.
  • Keep the gift and you’ll be charged its value.
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