Nixon Customer Service

Shipping and Delivery


Orders should be received within 1-5 business days. This service can take longer to some rural areas. If you are not present to accept your delivery, a card will be left to advise where your parcel can be collected. This information can also be viewed by following the tracking ID shown in your shipping confirmation email.

All prices displayed on this website exclude shipping costs for New Zealand orders. All orders are shipped with DHL Express to New Zealand.

Nixon AU is committed to customer satisfaction. If you receive merchandise that you are unhappy with for any reason, simply return it to Nixon AU within 30 days - in the condition that you received it - and you will receive a refund (excludes sale items.) Feel confident, Nixon AU takes the risk out of ordering. For further information, see our Returns Policy.

Customers in NZ may be required to pay a customs and import tax on certain items. These taxes are set by your local authority and we cannot pre-pay these taxes. Please check with your local office.

Holiday Shipping Schedule

Need it by the holiday? We got you covered. Find out everything you need to know about our Holiday Shipping Schedule for arrival by December 24, 2021. Even last-minute shoppers will get it shipped and under the tree if ordered by our order cut-off dates.

Orders placed after the specified dates and times below cannot be guaranteed for holiday arrival:


December 13th, 2021 – Order by 11am AEST


December 20th, 2021 – Order by 7am AEST

Disclaimer: During the holidays, we may use multiple carriers to get your order to you quickly. At times, there can be carrier delays outside of our control; we apologize in advance.


Nixon does not guarantee specific delivery times. Shipping times are estimated and may vary depending on order processing time, weather conditions, and the distance of the shipping address from our distribution centre in Sydney, Australia. Orders confirmed Monday to Friday will ship within 48 business hours. Orders confirmed on Saturdays, Sundays, or Public Holidays, will begin processing on the following business day and ship within 48 business hours.

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