FAQ

SERVICE FAQ
 

Warranty and Repair Service

How do I service or repair my watch?
Visit our Online Repair Center and tell us about your watch and how we can service it, we’ll then send you an authorized service order number with shipping instructions.
Do I need to register my watch?
You don't need to register your Nixon to validate a warranty or device rapid request, but hold on to your sales receipt; we may ask for original proof of purchase from an authorized Nixon dealer.
My watch is outside the warranty, can I still have it serviced?
Our Nixon Service Center can usually provide full service for your watch when parts are available. If you do not have a receipt, that’s okay, we’ll do our best to help. For a service repair cost estimate, visit our Online Repair Center and tell us about your watch and how we can service it. If you agree to the estimate, we’ll send you an authorized service order number with shipping instructions.
I lost my proof of purchase, can I still have my watch serviced?
Absolutely. We’ll do our best to keep your Nixon on your wrist. Go to our Online Repair Center and tell us about your watch, what’s wrong with it, and we’ll provide you with a repair estimate. For all warranty claims, you’re required to provide proof of purchase from an authorized Nixon seller.
How do I get a repair estimate and how does it work?
Go to our Online Repair Center and tell us about your watch, what’s wrong with it, and we’ll provide you with a repair estimate. If you agree to the estimate, we’ll send you an authorized service order number with shipping instructions. When we receive your watch(es), a Nixon technician will determine the repairs needed. An email will be sent to you for repair cost approval or input required to process and close your service order. You will not be charged if the repair is covered under Nixon’s Warranty Policy.
Can a local jeweler service my watch or will it void my warranty?
Love your Nixon? Don’t let just anyone repair it. Watches are no longer covered under warranty if someone other than an authorized Nixon service technician opens the case back. If you would like to service your watch, visit our Online Repair Center.
Are bands covered under Nixon's warranty?
Bands, straps and bracelets are not covered under warranty. Due to the unique design of our watches, Nixon offers a band replacement service on current models at our Nixon Service Center. If you would would like a watch band replacement, visit our Online Repair Center.
How do I get a new band?
Nixon does not sell watch bands. We offer a band replacement service that includes an overall evaluation of your watch and a complimentary battery service. Visit our Online Repair Center and we’ll provide you with a repair estimate and an authorized service order number with shipping instructions.
How do I get a new battery?
Nixon offers a premium battery service that includes a battery replacement, a gasket check and lubrication, case back re-seal, and a pressure test to ensure water resistance of the watch seal. Visit our Online Repair Center and we’ll provide you with a repair estimate and an authorized service order number with shipping instructions.
How do I get a new buckle or locking looper?
We send out some rubber loopers for a small service charge, please contact us. Leather loopers and buckle replacements will require your watch to be sent to us. Visit our Online Repair Center and we’ll provide you with a repair estimate and an authorized service order number with shipping instructions.
How do I get a links, spring bars, or pins?
We can send some small parts out individually, depending on the watch model, for a minimal charge. Some watches will need to be sent in for repair. Please contact us with a picture of your watch face and case back. We'll check our inventory and get back to you..

Order Support

How do I find a local shop that sells Nixon?
Please use the the Dealer Locator from the main menu on our website to search for local dealers in your area. You can search for a dealer by State, Zip Code, or Shop Name.
Why was my Nixon internet order cancelled?
We're sorry your order was cancelled. When it happens it's usually due to an out of stock item(s) or difficulty processing payment information. Your credit card won't be charged for cancelled items. If you have questions about your cancelled order, please contact us.
Need help with your Nixon.com return?
Check out our returns policy page.
How do I contact Nixon with feedback or questions about product or the company?
We would love to hear from you, please contact us.

Custom Watch Support

What is the custom watch warranty?
Nixon offers a limited warranty on defects in materials and workmanship for a period of two (2) years after original purchase from an authorized Nixon dealer. This means that if the materials in your watch are defective or if the watch isn't put together correctly, we'll repair or replace it, at our option. We don't cover normal wear and tear or batteries, crystal, watch case, strap, bracelet, loss or theft. Heads up: You will void your warranty if you open your case back, push the buttons underwater, or forget to screw down or push in the crown and expose your watch to moisture. Proof of purchase is required for all warranty claims.
What is the custom watch processing time?
Please allow up to 12 business days for us to customize your watch. You’ll receive a shipping confirmation email once your custom order is complete and ready to ship. It will be worth the wait.
What is the custom watch return policy?
Nixon custom watches cannot be exchanged or refunded. Custom watches can be returned as a warranty claim for defects in materials or workmanship.
 

Product Knowledge

 

Mission


Mission Help Center

 

Size Charts

Do you have Size Charts for Nixon?
Yes, we do! Here are size charts for some of our key apparel and accessory products:
  1. Beanies
  2. Belts
  3. All Apparel
 

Tide Watches

How do I reset my digital tide watch?
You can reset the software on your digital tide watch by pressing and holding all 4 side buttons simultaneously for 5 seconds. A tone will sound every 1 second as the watch resets. The following sequence will happen once the watch software resets:
  1. All segments will light up
  2. Sound will beep for 1 second
  3. ROM will be displayed on screen
Where do I go to learn more about my tide watch?
Our product pages have everything you need to know about your Nixon. If there’s something missing please contact us and we would be happy to provide more information.

Analog

How do I adjust my stainless steel band?

  1. Flip open the adjustment bracket where the arrow is pointing using a paper clip, small screw driver, or narrow/thin object.
  2. Move buckle up or down depending on your size needs.

  1. To lock the adjustment bracket, line the top bar toward the center of the 2nd and 4th link. This will allow the buckle to sit at the seams of the links instead of on top in which the closure will be too difficult to use.
How do I set the date on my analog watch?
Setting the date and understanding the midnight phase/ the date can’t be changed during this time.
Why does the date on my watch change at weird times?
To adjust the date on your Nixon, gently pull the crown out and set your watch to 6:00. Then lightly push the crown halfway in and turn it towards you. As you do this, you’ll see the date change in the date window. To adjust the day, turn the crown away from you. When you’re done setting the day and date, gently pull the crown out and set the time. Push the crown all the way back in the time is set.
How do I recalibrate my chronograph hand when it does not line up at the 12 o'clock position?
The chrono second hand is the long hand on your chronograph watch that may look like a regular second hand. The chronograph is the original stopwatch used for timing boats, cars and planes. Leaving this running at all times will dramatically reduce the life of your battery and eventually the movement of your watch.

The chronograph can be started and stopped by using the start/stop pusher. To reset the chronograph to the 12 o’clock or zero second position, use the reset pusher.

When the chronograph second hand does not return exactly to the zero second position after it has been reset, you may have to recalibrate it.

To recalibrate your chrono:
  1. PULL the crown out to the second position
  2. PRESS the start pusher to set the chronograph second hand to the zero position
  3. PRESS and HOLD the start button to rapidly advance the chrono second hand
  4. Once the chronograph second hand has been recalibrated, reset the time and return the crown to its normal position.
Important:

Do not push the crown back to its normal position while you are returning the chrono hand to the zero position.

How accurate can I expect the automatic movement to be?
Elite Class watches are handmade with hundreds of moving mechanical parts, which typically makes them less accurate than a quartz movement. Each watch movement is slightly different with different accuracy levels. The tolerance specifications for the automatic movement range from +40 to -10 seconds a day (Or +20 minutes to -5 minutes per month). If the watch gets out of these tolerances, the movement can be adjusted by the Nixon Repair Center or a certified watch technician.
How do I know if I can surf or swim with my watch?
Please reference the water resistance rating chart that is displayed in all user manuals, catalogs, and on our website. Some watches are style specific, and due to the materials or case ratings, should not get wet. The specific case rating for every watch is displayed on the back of the product card attached to each watch. We suggest that all leather bands do not get wet. These watches are marked with a no water icon: No Water Icon If you choose to wear your appropriate water rating watch to surf, rinse your watch with soap and water after exposure to salt water or sand and dry with a soft cloth. Remember that pushing the buttons under water will damage your watch. This repair will not be covered by warranty.
 

Coatings and Materials

Is the coating on my watch covered under warranty?
The coating on your watch is not covered under warranty. The Nixon Service Center can replace coated parts for a minimal charge. Watches need to be sent in to the Nixon Service Center for part replacement.
How do I care for the coating on my Nixon watch?
The coating on your Nixon watch is part of the exclusivity of its design. The coating gives your Nixon watch a unique color. Like all fine watches, your Nixon watch needs to be treated with care. Hard scratches and abrasion will scratch the coating off your watch.
How do I care for my leather watchband?
Regularly cleaning your leather watchband with a damp cloth will prolong the luster and life of the strap. To keep the watchband in good condition, treat your band with a mild leather treatment. This will prevent drying and cracking. It’s best to remove your watch while sleeping. Do not expose your leather band to water.
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