FAQ
Warranty and Repair Service
How do I service or repair my watch?
Need a repair? Visit our
Online Repair Center and tell us
about your watch and how we can service it. We’ll provide a repair estimate and send you an
authorized service number with shipping instructions.
Do I need to register my watch?
You don't need to register
your Nixon watch to validate a warranty claim, but hold on to your sales receipt; we may ask for
original proof of purchase from an authorized Nixon seller.
My watch is outside the warranty, can I still have
it serviced?
For sure. If we have the
parts, our Nixon Service
Center can service your watch. And if you don't have a receipt, we can still help.
Simply go to our Online Repair
Center and tell us about your watch, what’s wrong with it, and we’ll provide you with a
repair estimate. If you agree to the estimate, we’ll send you an authorized service order number
with shipping instructions.
I lost my proof of purchase, can I still have my
watch serviced?
Absolutely. We’ll do our best
to keep your Nixon on your wrist. Go to our Online Repair Center and tell us about your watch, what’s wrong with it,
and we’ll provide you with a repair estimate. For all warranty claims, you’re required to
provide proof of purchase from an authorized Nixon seller.
How do I get a repair estimate and how does it
work?
Go to our Online Repair Center and tell us about your watch, what’s wrong with it, and we’ll provide you with a repair estimate. If you agree to the estimate, we’ll send you an authorized service order number with shipping instructions. When we receive your watch(es), a Nixon technician will determine the repairs needed. An email will be sent to you for repair cost approval or input required to process and close your service order. You will not be charged if the repair is covered under Nixon’s Warranty Policy.
Can a local jeweler service my watch or will it void
my warranty?
Love your Nixon? Don’t let just anyone repair it. Watches will not be covered by warranty if someone other than an authorized Nixon service technician opens the case back. If you would like to service your watch, visit our Online Repair Center and tell us about your watch, what’s wrong with it, and we’ll provide you with a repair estimate.
Are bands covered under Nixon's warranty?
Bands, straps, and bracelets
are not covered by warranty. We do offer a band replacement service on current models. If you
would would like a replacement, visit our Online Repair Center to set up a repair order. Sorry, we don't sell bands
separately at this time.
How do I get a new band?
Sorry, we do not sell bands separately. We do offer a band replacement service that includes an overall evaluation of your watch and a complimentary battery service. Visit our Online Repair
Center and we’ll provide you with a repair estimate and an authorized service order number with shipping instructions.
How do I get a new battery?
Nixon offers a premium battery service that includes a battery replacement, a gasket check and lubrication, case back re-seal, and a pressure test to ensure water resistance of the watch seal. Visit our Online Repair Center and we’ll provide you with a repair estimate and an authorized service order number with shipping instructions.
How do I get a new buckle or locking looper?
If we have the part, we can send out rubber loopers for a small service charge. Please contact us for details. Leather loopers and buckle replacements will require your watch to be sent to us. Visit our Online Repair Center and we’ll provide you with a repair estimate and an authorized service order number with shipping instructions.
How do I get a link, spring bars, or pins?
We can send some small parts
out individually, depending on the watch model, for a minimal charge. Some watches will need to
be sent in for repair. Please with a picture of your watch face and case back. We'll check our inventory and get
back to you.
Order Support
How do I find a local shop that sells Nixon?
Please use the the Dealer Locator from the main menu on our website to
search for local dealers in your area. You can search for a dealer by State, Zip Code, or Shop
Name.
Why was my Nixon internet order cancelled?
We're sorry your order was
cancelled. When it happens it's usually due to an out of stock item(s) or difficulty processing
payment information. Your credit card won't be charged for cancelled items. If you have
questions about your cancelled order, please contact us.
Need help with your Nixon.com return?
Check out our returns policy page.
How do I contact Nixon with feedback or questions
about product or the company?
We would love to hear from you, please contact us.
Custom Watch Support
What is the custom watch warranty?
Nixon offers a limited
warranty on defects in materials and workmanship for a period of two (2) years after original
purchase from an authorized Nixon dealer. This means that if the materials in your watch are
defective or if the watch isn't put together correctly, we'll repair or replace it, at our
option. We don't cover normal wear and tear or batteries, crystal, watch case, strap, bracelet,
loss or theft. Heads up: You will void your warranty if you open your case back, push the
buttons underwater, or forget to screw down or push in the crown and expose your watch to
moisture. Proof of purchase is required for all warranty claims.
What is the custom watch processing time?
Please allow up to 12
business days for us to customize your watch. You’ll receive a shipping confirmation email once
your custom order is complete and ready to ship. It will be worth the wait.
What is the custom watch return policy?
Nixon custom watches cannot
be exchanged or refunded. Custom watches can be returned as a warranty claim for defects in
materials or workmanship.
Product Knowledge
Water Rating
Water resistance case ratings
| RAIN, SPLASHES, ETC. | SHALLOW SWIMMING, SUBMERSION | SURFING, SNORKELING, SPEAR FISHING | |
|---|---|---|---|
| 300 Meter | YES | YES | YES |
| 200 Meter | YES | YES | YES |
| 100 Meter | YES | YES | YES |
| 50 Meter | YES | YES | NO |
| 30 Meter | YES | NO | NO |
| No water | NO | NO | NO |
Size Charts
Do you have Size Charts for Nixon?
Yes, we do! Here are size charts for some of
our key apparel and accessory products:
Tide Watches
How do I reset my digital tide watch?
You can reset the software on your digital
tide watch by pressing and holding all 4 side buttons simultaneously for 5 seconds. A tone will
sound every 1 second as the watch resets. The following sequence will happen once the watch
software resets:
- All segments will light up
- Sound will beep for 1 second
- ROM will be displayed on screen
Where do I go to learn more about my tide
watch?
Our product pages have everything you need to know about your Nixon. If there’s something missing please contact us and we would be happy to provide more information.
Analog
How do I adjust my stainless steel band?
- Flip open the adjustment bracket where the arrow is pointing using a paper clip, small screw driver, or narrow/thin object.
- Move buckle up or down depending on your size needs.
- To lock the adjustment bracket, line the top bar toward the center of the 2nd and 4th link. This will allow the buckle to sit at the seams of the links instead of on top in which the closure will be too difficult to use.
How do I set the date on my analog watch?
Setting the date and understanding the midnight phase/ the date can’t be changed during this time.
Why does the date on my watch change at weird
times?
To adjust the date on your Nixon, gently pull the crown out and set your watch to 6:00. Then lightly push the crown halfway in and turn it towards you. As you do this, you’ll see the date change in the date window. To adjust the day, turn the crown away from you. When you’re done setting the day and date, gently pull the crown out and set the time. Push the crown all the way back in the time is set.
How do I recalibrate my chronograph hand when it
does not line up at the 12 o'clock position?
The chrono second hand is the long hand on your
chronograph watch that may look like a regular second hand. The chronograph is the original
stopwatch used for timing boats, cars and planes. Leaving this running at all times will
dramatically reduce the life of your battery and eventually the movement of your watch.
The chronograph can be started and stopped by using the start/stop pusher. To reset the chronograph to the 12 o’clock or zero second position, use the reset pusher.
When the chronograph second hand does not return exactly to the zero second position after it has been reset, you may have to recalibrate it.
To recalibrate your chrono:
The chronograph can be started and stopped by using the start/stop pusher. To reset the chronograph to the 12 o’clock or zero second position, use the reset pusher.
When the chronograph second hand does not return exactly to the zero second position after it has been reset, you may have to recalibrate it.
To recalibrate your chrono:
- PULL the crown out to the second position
- PRESS the start pusher to set the chronograph second hand to the zero position
- PRESS and HOLD the start button to rapidly advance the chrono second hand
- Once the chronograph second hand has been recalibrated, reset the time and return the crown to its normal position.
Do not push the crown back to its normal position while you are returning the chrono hand to the zero position.
How accurate can I expect the automatic movement to
be?
Elite Class watches are handmade with hundreds of moving mechanical parts, which typically makes them less accurate than a quartz movement. Each watch movement is slightly different with different accuracy levels. The tolerance specifications for the automatic movement range from +40 to -10 seconds a day (Or +20 minutes to -5 minutes per month). If the watch gets out of these tolerances, the movement can be adjusted by the Nixon Repair Center or a certified watch technician.
How do I know if I can surf or swim with my
watch?
Please reference the water resistance rating chart that is displayed in all user manuals, catalogs, and on our website. Some watches are style specific, and due to the materials or case ratings, should not get wet. The specific case rating for every watch is displayed on the back of the product card attached to each watch. We suggest that all leather bands do not get wet. These watches are marked with a no water icon: 
If you choose to wear your appropriate water rating watch to surf, rinse your watch with soap and water after exposure to salt water or sand and dry with a soft cloth. Remember that pushing the buttons under water will damage your watch. This repair will not be covered by warranty.
If you choose to wear your appropriate water rating watch to surf, rinse your watch with soap and water after exposure to salt water or sand and dry with a soft cloth. Remember that pushing the buttons under water will damage your watch. This repair will not be covered by warranty.Coatings and Materials
Is the coating on my watch covered under
warranty?
The coating on your watch is
not covered under warranty. The Nixon Service Center can replace coated parts for a minimal
charge. Watches need to be sent in to the Nixon Service Center for part replacement.
How do I care for the coating on my Nixon
watch?
The coating on your Nixon
watch is part of the exclusivity of its design. The coating gives your Nixon watch a unique
color. Like all fine watches, your Nixon watch needs to be treated with care. Hard scratches and
abrasion will scratch the coating off your watch.
How do I care for my leather watchband?
Regularly cleaning your
leather watchband with a damp cloth will prolong the luster and life of the strap. To keep the
watchband in good condition, treat your band with a mild leather treatment. This will prevent
drying and cracking. It’s best to remove your watch while sleeping. Do not expose your
leather band to water.
Adidas Watches Made by Nixon
How do I repair my Adidas Watch made by Nixon?
The Nixon Customer Service team can help! Please contact us with details about your watch, and we can get a service order set up for you!
Where can I find a User Manual for my Adidas Watch?
ARCHIVE 01 Manual
ARCHIVE 02 Manual
ARCHIVE 03 Manual
ANALOG Manual
CHRONO Manual
You can find a PDF version here:
Can I return my Adidas Watch?
You have 30 days from the date of delivery to return product you bought on www.adidaswatches.com. Returns must be unused, unworn, in original packaging, tags attached. Refunds are issued in the original form of payment. Please contact us for Return Authorization set up help.
Need more help?
Contact us with your questions, we are happy to help!
