Work Here
eCommerce
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eCommerce Site Manager
Company Overview
Nixon is California’s iconic watch brand, born from action sports culture and always pushing the never been done. As a company we are creative, we are ambitious, we take risks. Above all we want to build great product with the world’s youth as our audience. We collaborate with the best in the business: brands, athletes, retailers, causes. People who share our mindset and our belief that we can make an impact, one detail at a time.
Position Summary
The eCommerce Site Manager is a primary stakeholder in building and maintaining Nixon’s online experiences, focused on a top-tier customer journey leading to greater on-site revenue, conversion and engagement. Primary responsibilities also include overseeing site content, performance and consumer flow and site metrics. This resource will work with the DTC cross-functional team to manage seasonal updates and content refreshes globally with the support of the eCommerce Site Coordinator. As a primary site experience resource, he/she will ensure all business and project goals are identified and met. The position coordinates cross-functional resources, establishes and manages project timelines, milestones and deliverables.
This position is highly cross-functional and requires a special individual capable of planning at a strategic level and, in parallel, dropping to a tactical level day in and day out. The position requires someone who can think out of the box whilst working for an established global brand. The ability to think from both a brand-centric and consumer-centric perspectives is critical to making this individual successful. The eCommerce Site Manager requires an understanding of the flow of digital commerce to work in conjunction with the Operations team, Merchandising team, Creative Studio, Digital Marketing team and more.
Key Responsibilities and Priorities
Site Experience
- Work closely with cross-functional team members to create brand-appropriate and compelling content that aligns with the Nixon brand.
- Collaborate with the merchandising and operations team to identify opportunities to improve on-site search, categorization, navigation and cross-selling.
- Create and leverage dashboards and reporting on-site performance on a weekly, monthly and quarterly basis.
- Manage timelines and ensure special projects are delivered on time and within scope.
- Collaborate with the DTC cross-functional members to enhance the overall customer journey as they interact with the brand in varying channels. This includes promotions, holiday and buyer’s guides, and other areas of the site that affects the end user experience.
- Manage the workflow of the cross-functional content team to oversee development of product copy, ensure product photos and videos are ready and complete, establish price rules for pricing groups (Influencer groups); promotion codes and discounts; promotion/contest pages, size charts, and related product content.
- Collaborate with SEO Manager to drive higher organic rankings and best practices surrounding content creation.
- Coordinate and execute all global content updates on the site working in four (4) regions across six (6) languages and multiple time zones.
Business Planning
- Assisting with development sprint planning.
- Partner with Merchandising, Creative, IT, Operations, etc. on planning, timing and execution of season launches.
- Act as a contributing member to plan on-site content, promotional content and omnichannel cross-over to Retail, Wholesale and other channels.
- Communicate global content updates, product releases as well as special projects and/or enhancement initiatives.
- Review and present eCommerce sales and performance reports (e.g. demand vs net, returns and shipping, KPIs, etc) on a weekly, monthly, quarterly and annual basis.
Thought Leadership, Collaboration and Planning
- Collaborate and partner with Director, eCommerce on the development of site strategy, new technologies and program management aligning plans to execute.
- Partner with Global Director, Digital Marketing to collaborate on digital marketing efforts off the site (e.g. SEM, email, display and affiliate programs.
- Knowledgable of the development of seasonal GTM strategies.
The eCommerce Site Manager is not responsible for areas outside of the core site such as digital marketing or code development, however the position is extremely closely aligned with these cross-functional job functions. Communication, planning and partnerships are critical to the success of this role.
Education and Experience Requirements
- 5+ years experience with digital and/or eCommerce with progressive levels of responsibility.
- Attention to detail and accuracy for project execution.
- Ability to manage and prioritize against aggressive deadlines.
- Ability to operate with a customer-focused approach to business practice.
- Bilingual in Spanish or French preferred but not required.
Technical Skills & Experience
- Proficient with MS Office (Word, Excel, Powerpoint and Outlook).
- Strong knowledge and understanding of the roles and limits of web technologies.
- Knowledge of eCommerce platforms for enterprise level websites – Salesforce Commerce Cloud (SFCC/Demandware) is a plus
- Proficiency in Google Analytics or similar metrics-measurement platform(s)
- Understanding of UX best practices
- Understanding of SEO best practices
- Team building and team formation
- Strong project management skills
- Strong collaboration skills and trust/delegation capability
Key Competencies
- Solid understanding of brand and customer journey online.
- Strong organizational, time management, and prioritizing skills.
- Strong written, verbal and presentation skills.
- Ability to drive projects in a complex multi-stakeholder environment.
- Results-driven, goal-oriented.
- Problem solving, critical thinking.
- Organized, detail-oriented.
- Flexibility and adaptability to work with changing priorities, evolving responsibilities and scope of work in a rapidly growing company
- Team-oriented and collaborative.
- Effective interpersonal skills.
Join the Nixon Team! Forward resumes to ecom_jobs@nixon.comThank You!
Position based in California, USA. Due to the volume of resumes, we cannot respond to everyone personally, but we do thank you for your interest and for reaching out to Nixon.
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Senior SFCC (Demandware) Developer
Company Overview
Nixon is California’s iconic watch brand, born from action sports culture and always pushing the never been done. As a company we are creative, we are ambitious, we take risks. Above all we want to build great product with the world’s youth as our audience. We collaborate with the best in the business: brands, athletes, retailers, causes. People who share our mindset and our belief that we can make an impact, one detail at a time.
Position Summary
The Senior SFCC (Salesforce Commerce Cloud) Developer is member of the e-Commerce Development team that works on small and large ecommerce/digital projects and initiatives including global websites in North America, Europe, Australia and Japan. In addition to being responsible for developing high performance solutions on the Salesforce platform, the Senior SFCC Developer will be working on in-house development initiative, conducting needs assessments, performing root cause analysis, and assisting in key functions involving requirement gathering with internal stake holders. This is full-time hands-on role and requires strong web development skills. This position reports to Director of Web Development & Architecture and works side by side with other Web Developers, Content Developers and QA Engineering; he/she will be part of full development lifecycle. He/she will work at a global level to develop and deploy solutions. As the primary, Senior-level development resource they will help drive best practices in general software development and specific to SFCC frameworks and reference stores. He/she will be responsible for juggling a variety of deliverables in a timely manner to feed a growing and dynamic direct to consumer business.
The Sr. SFCC Developer is responsible to implement (i.e. design, develop, unit test) technical solutions for web applications based on functional requirements and technical specifications. They should be capable of mentoring software engineers and maintaining high quality standards. They are responsible to collaborate with product owners and stakeholders, establish goals and set clear expectations, prioritize and bring a finished product across the finish line. They should have strong sense of ownership and accountability with a commitment to delivering high quality software that balances technical and business goals. They need to have excellent written and verbal communication skills with an ability to communicate with a variety of audiences at all levels.
Essential Functions and Responsibilities
- Implement (i.e., design, develop, unit test) technical solutions for web applications based on functional requirements and technical specifications.
- Adhere to project scope and timelines with an Agile approach.
- Support and maintain online, ecommerce applications.
- Implement reliable and scalable web application solutions and e-Commerce applications using the SFCC (Demandware) platform.
- Should be able to design and develop Demandware Cartridges which includes developing Pipelines, ISMLs and Scripts that meet the business requirements.
- Integrate third party LINK cartridges into applications.
- Add customer attributes to system objects and custom site preferences in business manager.
- Create slots and slot configurations, resource bundles, DW Webservices, Checkout flow, import and export feeds.
- Ability to work on Webflow, integration and Service framework, Payments, Business Manager, multi-currency and localization.
- Have the ability to work as an individual contributor as well as a member of a development team, the DTC team and a broader cross-functional team.
- Multitask and manage multiple small-to-large size projects ensuring all projects are completed with quick turn-around and a high level of attention to detail.
- Understand the visual design and UX/UI treatments for new and existing online experiences across viewports in desktop and mobile (web and app); must be able to develop solutions for cross browser and viewports using responsive web design.
- Multitask and manage multiple small-to-large size projects ensuring all projects are completed with quick turn-around and a high level of attention to detail.
- Work collaboratively and iteratively with stakeholders, designers, and developers, to execute and deliver a flawless end solution.
- Stays abreast of any industry-wide changes in design philosophy and any new tools and technologies being used for Salesforce commerce cloud platform.
- Review code written by other team members.
- Continue to develop technical skills and learn new technologies as needed.
Key Interfaces
This position interacts with many areas of Nixon and requires communication, collaboration and relationship-building skills with internal stake holders. This role interacts closely with the Site Managers, Creative Studio team, Digital Marketing Team and outside development agency as well as other internal members that contribute to ecommerce projects and deliverables.
Education and Experience Requirements
- Bachelor’s in Computer Science degree or related field.
- 5+ years practical experience in software engineering and application architecture.
- 3+ years of experience in eCommerce industry preferred.
- Knowledge of best practices in experience design and development of e-Commerce websites.
- Ability to understand complex software problems and provide solutions.
- A solid understanding of web architecture principles and MVC pattern .
- Experience working with multi-site is preferred .
- Creative problem solving, communication skills, and decision-making skills .
- Ability to meet deadlines and work well under pressure .
- A strong aesthetic sense and excellent attention to detail .
- Ability to carry out a concept from start to completion and work independently .
- Multi-tasking: execute more than one design brief at a time.
- Global experience is a plus.
Technical Knowledge and Skills
- 3+ years’ experience implementing Salesforce Commerce Cloud solutions.
- Understand architectural principles and coding patterns of Site Genesis.
- Have deep working knowledge JavaScript Controllers and Pipelines.
- Possess strong front-end engineering skills (HTML, CSS, SASS, JS).
- Experience in working and executing build scripts using ANT, Grunt/Gulp.
- Deep understanding of how Order, Promotions, Price Books, Shipping methods, Site Preferences and Administration functions work in Business Manager.
- Understand Import/Export of various objects in Business Manager.
- Utilized SFCC Integration and Service framework to write custom code.
- Performed troubleshooting techniques and Root cause analysis.
- Implemented link cartridges like Payment, API, Content integration.
- Proficient in Development Tool like Eclipse/ Visual Studio or similar tool.
- Worked on in-bound and outbound using integration framework.
- Developed customization for Custom Objects, Content, Products and Catalogs, Search, Ordering, Analytics, Site Preferences etc.
- Used restful services and SOAP for integration.
- Comprehensive experience using git/bitbucket and perform code merge.
- Performed code merge and write unit-test cases.
Come join the Nixon Team! Forward resumes to ecom_jobs@nixon.comThank You!
Due to the volume of resumes, we cannot respond to everyone personally, but we do thank you for your interest and for reaching out to Nixon.
This role is located in the United States.
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Software Quality Assurance (SQA) Engineer
Company Overview
At Nixon, it is through life’s adventures where inspiration and collaboration combine and take shape to become products we create. We are proud of more than 20 years of history, our roots and heritage while steadily aspiring to rise to new horizons, develop and grow our brand and team of ridiculously talented individuals further. Working for Nixon means being part of an international, dynamic and passionate group of people, multi-lingual, multi-channel and multi-category. We are as diverse as the environment we operate in, stretching all the way from our origins in the action sports industry up to the lifestyle market, electronics and premium watchmaking. We believe that passion drives performance and that perfection comes from always giving your best. We care about the little things while thinking big.
General Responsibilities
The e-commerce SQA engineer has a quality vision in driving the strategy and execution across engineering tracks to consistently deliver high-quality software. This role requires continuous improvement and documentation of Software Quality Assurance processes and practices, assuring a high level of system readiness prior to the production of our Digital Customer Experience. This role works cross-functionally to develop and execute manual and automated tests to ensure all aspects of the sites and connects to many areas of the business including IT, Digital Marketing and Inventory/Planning. In addition to QA role, he/she will be the Scrum Master for the team and guide them on self-organization. He/she will report to the Director of Web Development & Architecture and will work side by side with other Web Developers, Content Developers, and QA Engineering; he/she will be part of the full agile development lifecycle. He/she will work at a global level including, but not limited to the flagship sites Nixon.com and AdidasWatches.com (across all regions, globally) to test solutions.
The e-commerce SQA engineer position is responsible for conducting tests before the release to ensure software runs smoothly (hence, creating a fantastic customer experience) and meets stakeholder requirements while maintaining the highest quality standards. He/she will collaborate with product owners and stakeholders, establish goals and set clear expectations, prioritize and bring a finished product across the finish line. He/she should have a strong sense of ownership and accountability with a commitment to delivering high-quality software that balances technical and business goals. They will facilitate discussion, decision making, conflict resolution and schedule/conduct scrum ceremonies. Suitable candidates should have excellent written and verbal communication skills with an ability to communicate with a variety of audiences at all levels. Ability to work under pressure and troubleshoot is an essential part of this role and invigorates passion for aligning quality goals to business goals.
Essential Functions & Responsibilities
- Perform analysis of business requirements for accuracy, completeness, ambiguity, testability and provide timely feedback to establish acceptance criteria in an agile methodology.
- Partner with stakeholders, creative and development team to understand desired functionality for validating customer experience across browsers and operating systems.
- Communicate with stakeholders for clarifications, approvals, priority, and scheduling for all defect remediation tasks.
- Define the scope of testing, approach, risks, and assumptions to validate the solution is built as per specification.
- Create and maintain QA schedule to track the progress of deliverables to as per deadlines.
- Create project based well-structured test plans and test cases to cover a multitude of simple and complex scenarios.
- Create and maintain regression testing plans and tools.
- Conduct a black box, positive and negative scenarios to test a feature based on functional requirements.
- Perform manual testing of all test cases and work towards automation.
- Setup automated testing infrastructure and increase coverage of regression test cases iteratively.
- Create test data for work within Salesforce Commerce Cloud Business Manager.
- Identify and improve testing strategy to enhance the overall software quality efforts.
- Establish continuous ADA compliance monitoring and sprint-based site regression.
- Document and report defect systematically and manage defects through various stages of the development cycle.
- Establish effective communication throughout all testing processes with key team members and tracks progress detailed reports.
- Support maintenance and rollouts during extended hours when required.
- Stay up-to-date with new testing tools and test strategies.
- Partner with the technical architect to support building integration testing as part of CI/CD.
- Coach development team and stakeholders in the SQA process and mentor best practices.
- Be the scrum master for the team.
- Facilitate his team for better creativity and tries to improve the efficiency of the development team.
- Responsible for managing the scrum process with the coordination of scrum team in Agile methodology while help to remove the impediments for the scrum team.
- Arranged daily stand-up meetings, facilitate meetings, schedule meetings, demo and decision-making processes in order to ensure quick inspection and proper use of adaptation process.
- Helps product owner to make the product backlogs in good shape and make them ready for the next sprint.
- Responsible to Conduct retrospective meetings.
- Organizes and facilitates the sprint planning meeting.
Adjacencies & Collaboration Partners
- Web Dev Team
- Site Managers
- Content Manager
- IT Team
- Creative Studio
- Digital Marketing
Education & Experience Requirements
- BA in IT Systems or similar industry certification.
- Hands-on experience with automated testing tools like Selenium or open-source toolset.
- Basic knowledge of HTML/CSS/JS
- Prefer to have a working knowledge of Salesforce Commerce Cloud Business Manager.
- Have strong familiarity with web technologies, browsers, operating systems, and mobile devices and its limitations.
- Knowledge of efficient methodologies for multi-device, multi-browser testing.
- Experience working in an Agile/Scrum development process.
- Have strong experience with performance and load testing.
- Understanding of all eCommerce functions including but not limited to: Email integration, Payment Systems, Google Analytics, A/B Testing Platforms, Catalog, Content, Promotions, Checkout and Order Flow.
- Understanding of Technical holiday readiness and peak period sales needs.
- Have a keen eye for IT system process and the ability to mimic user flow and document processes with a clear explanation of details.
- Attention to detail and accuracy for project execution and manage and prioritize against aggressive deadlines.
- Experience with web-based PM tools such as Jira and Basecamp is a plus.
- Have a strong knowledge of software QA methodologies, tools and processes.
- Experience in writing clear, concise and comprehensive test plans, test cases, requirement traceability matrix, and test summary reports.
Join the Nixon Team! Forward resumes to ecom_jobs@nixon.com and include eCommerce Software Quality Assurance (SQA) Engineer in the subject line. In addition please fill in this questionnaire SQA Questionnaire as early as possible. Thank You!
Position based in California, USA. Due to the volume of resumes, we cannot respond to everyone personally, but we do thank you for your interest and for reaching out to Nixon.
Marketing
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Data Analyst / Data Scientist
Company Overview
Nixon is California’s iconic watch and accessories brand, born from action sports culture and always pushing the never been done. As a company we are creative, we are ambitious, we take risks. Above all, we want to build great product with the world’s youth as our audience. We collaborate with the best in the business: brands, athletes, retailers, causes. People who share our mindset and our belief that we can make an impact, one detail at a time.
Position Summary
The Data Analyst / Data Science role is responsible for the development, implementation and execution of the Nixon’s performance data analysis and insights. S/he must operate with an eager, entrepreneurial, innovative mindset and cultivate strong connections within the Nixon global organization.
Working within the Nixon DTC marketing team, this role is responsible for aiding in making data informed decisions across acquisition and retention efforts to enable high business growth goals.
The role will collaborate closely with the Nixon technology, ecommerce, marketplace and marketing teams to align efforts and amplify our data-centric decision making across global digital advertising, email, affiliates, marketplaces, site engagement, merchandising, paid social, and search efforts.
Key Responsibilities & Priorities
- Create and deliver insightful reports and data analysis to key stakeholders across Nixon digital focused teams to ensure data is empowering business decisions.
- Own cross-platform data consolidation and analysis of marketing programs including but not limited to paid search, marketplaces, social media, email marketing, affiliate, site analytics, and testing.
- Maintain and refine marketing performance dashboards, daily, weekly, monthly and quarterly to identify trends, variances and insights from data.
- Ensures ongoing data accuracy and reliability across marketing platforms, and Nixon business data sources.
- Leverage predicative analytics to support demand, forecasting and marketing optimizations for Nixon customer acquisition and retention efforts to meet or exceed pre-defined Nixon business objectives.
- Work closely with marketing team on optimizing campaign frameworks to empower machine learning, platform algorithms, robust marketing data ingestion and effective testing to drive campaign performance to increase automation.
- Be liaison between our technology / development team and marketing leads on building out internal dashboards through leveraging platform APIs, internal data warehousing, and third-party data visualization tools.
- Provide business intelligence by means of statistical modeling and testing to support Nixon Direct-to-Consumer efforts.
- Present data insights and recommendations to key stakeholders on creative, marketing, and ecommerce team leads.
Key Experience Requirements
- Understanding and hands on experience working with data from key marketing platforms including but not limited to Google, Google Analytics, Amazon marketplace, Google Website Optimizer, Bing, Programmatic DSPs, Impact Radius, Awin, ESPs, Facebook, Instagram, and Nixon’s internal CDP.
- Knowledge and experience with primary direct response performance metrics and optimization levers across digital marketing, site analytics and customer data sets to drive incremental business results.
- Ability to work with executive team and strategy leads to develop and refine forecasting and predictive business models.
- Knowledge and experience with RFM segmentation and Customer-Lifetime-Value (CLTV) modeling.
Education & Experience Requirements
- Bachelors or master’s degree in business, mathematics, computer science, statistics or relevant field preferred.
- 3+ years of working with data within digital marketing.
- Experience working with email, social, digital advertising at a direct brand or digital agency.
- Experience in Direct-to-Consumer marketing.
Technical Skills & Experience
- Proficient with MS Office (Word, Excel, Powerpoint and Outlook)
- Experience with coding language, tools and approaches related to data analysis (such as Python, TensorFlow, Neural Networks, and other relevant technology platforms)
Key Competencies
- Strong passion of data and enjoy finding data-based insights
- Solid understanding of direct-to-consumer businesses as well as digital marketing
- Strong organizational, time management, and prioritizing skills
- Strong written, verbal and presentation skills
- Ability to drive project in a complex multi-stakeholder environment
- Results-driven, goal-oriented
- Problem solving, critical thinking
- Organized, detail-oriented
- Flexibility and adaptability to work with changing priorities, evolving responsibilities and scope of work in a rapidly growing company
- Team-oriented and collaborative
- Effective interpersonal skills
Join the Nixon Team! Forward resumes to ecom_jobs@nixon.com and include Data Analyst / Data Scientist in the subject line. Thank You!
Position based in California, USA. Due to the volume of resumes, we cannot respond to everyone personally, but we do thank you for your interest and for reaching out to Nixon.
Studio
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Senior Digital Designer
Company Overview
Nixon is California’s iconic watch and accessories brand, born from action sports culture and always pushing the never been done. As a company we are creative, we are ambitious, we take risks. Above all, we want to build great product with the world’s youth as our audience. We collaborate with the best in the business: brands, athletes, retailers, causes. People who share our mindset and our belief that we can make an impact, one detail at a time.
We are proud of more than 20+ years of history, our roots and heritage while steadily aspiring to rise up to new horizons, develop and grow our brand and team of ridiculously talented individuals further. Working for Nixon means being part of an international, dynamic and passionate group of people, multi-lingual, multi-channel and multi-category. We are as diverse as the environment we operate in, stretching all the way from our origins in the action sports industry up to the lifestyle market, electronics and premium watchmaking. We believe that passion drives performance and that perfection comes from always giving your best. We care about the little things, while thinking big.
Position Summary
The Senior Digital Designer leads and owns the design and creative look of Nixon.com and email marketing. The Senior Digital Designer implements the brand standards and seasonal direction set by the Creative Director and overseen by the Art Director. He or She is a joint member of the e-Commerce and Creative Studio teams that creates innovative and engaging digital creative across all ecommerce and digital projects.
This position involves sketching, wire framing and designing everything from landing pages and emails to website updates. The individual best suited to this role is ready to roll up their sleeves and do production work as needed to implement the assets being used within their projects. This position will ensure that the consumer journey from email to Nixon.com is a well-designed experience and provide flexible solutions based on company goals, standards and feedback. The ideal candidate should possess inspiring and excellent visual design skills and ability to create brand excitement and engagement, as well as familiarity with common UI design patterns and conventions, and have proven experience with user experience. The ideal candidate will possess strong communication skills in order to provide a design perspective to teammates and project stakeholders. Attention to detail and a strong design sensibility are essential.
This position works closely in conjunction with the Studio Manager and the Graphic & Motion Designer and will have an immediate, consumer-level impact on the Nixon brand. He/she should be passionate about design and providing the best user experience across all devices. He/she ensures efficient and nimble creation of this content working in collaboration with the Studio Manager, Site Managers and Digital Marketers. He/she will ideate, create and produce site and channel-ready creative. As the primary, Senior-level resource, he/she will help implement best practices in UX and UI in collaboration with the cross-functional team. He/she will be responsible for juggling a variety of deliverables in a timely manner to feed a growing and dynamic digital direct to consumer business.
Essential Functions & Responsibilities
- Design and create web ready artwork for weekly web refreshes, site sales, new page templates, email, social, and other digital content.
- Lead in the creation of graphic assets, banners, responsive landing pages, blog content and websites.
- Concept and create digital marketing assets for email and support paid advertising efforts based on a creative brief provided by marketing, which are aligned with industry best practices and historical performance data.
- Understand and interpret the Nixon brand in the creation of all digital assets.
- Partner with creative colleagues on photography and copy needs for creative assignments.
- Collaborate closely with Sr. Digital Marketing Manager and Digital Specialist in the development of concepts for all digital marketing. Abide by review process and timelines.
- Experience translating data driven testing approaches into creative executions within Nixon brand standards.
- Knowledge and track record of successful audience “connection planning” between digital marketing assets, target audience segments, and site user experience to maximize business objectives.
- Stay abreast of industry best practices, new technologies, and consumer trends.
- Self-manage workload based on deadlines.
- Familiarize and work with email deployment programs (Bronto).
- Work closely with creative team, eComm site managers, digital marketing and other cross-functional resources to achieve brand engagement and achieve performance metrics.
- Design high-fidelity prototypes to communicate design concepts to stakeholders.
- Design mobile-first and mobile-focused whilst handling desktop conversion as well across viewports; ensure that all customer-brand connection points meet both business objectives and customer expectations.
- Multitask and manage multiple small-to-large size projects ensuring all projects are completed with quick turn-around and a high level of attention to detail.
- Assure that each graphic element meets production specifications including: resolution, ADA compliance, color palette (web-safe colors) and web size-optimization/sizing.
- Provides photo editing, retouching and image manipulation skills including sizing, optimization, collage and layering in collaboration with the internal studio team.
- Stays abreast of any industry-wide changes in design philosophy and any new tools and technologies being used for graphic design on the web.
Key Interfaces
Position has significant interaction with many areas of Nixon, necessitating excellent communication, collaboration and relationship-building skills. This role interacts closely with the Creative Studio team, Creative Director, Art Director, Studio Manager, Photographers, Copywriter(s), Site Managers, Content Manager, Digital Marketing Specialist, Sr. Digital Marketing Manager, Dev team and outside development agency as well as other internal members that contribute to ecommerce projects and deliverables.
Education & Experience Requirements
- Bachelor’s degree preferred and/or art school degree; high school diploma required.
- 4+ years of experience in relevant field required.
- Experience working with a direct to consumer eCommerce team and varying web properties.
- A solid understanding of the principles of design and the ability to apply them to complex tasks.
- Creative problem solving, communication skills, and decision-making skills .
- Ability to meet deadlines and work well under pressure .
- A strong aesthetic sense and excellent attention to detail .
- Ability to carry out a concept from start to completion and work independently .
- Multi-tasking: execute more than one design brief at a time .
Technical Knowledge & Skills
- Proficient in design related UI programs. Strong aptitude (5+ years) with Adobe Creative Suite (Photoshop, Illustrator, InDesign).
- Proficient in UX and/or prototyping tools (ex: Sketch, InVision, Studio, Framer, Adobe XD).
- Strong knowledge and understanding of the roles and limits of web coding technologies such as HTML, Javascript, CSS.
- Experience with helping design and/or build mobile sites and responsive websites.
- Strong project management skills; experience with web-based PM tools such as Basecamp, Asana, etc.
- Preferred: Experience with motion graphics and video editing.
- Must submit portfolio.
Join the Nixon Team! Forward resumes to product.hire@nixon.com
Position based in California, USA. Due to the volume of resumes, we cannot respond to everyone personally, but we do thank you for your interest and for reaching out to Nixon.
Retail
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Sales Associate, Nixon Encinitas Store (Part Time)
Company Overview
At Nixon, it is through life’s adventures where inspiration and collaboration combine and take shape to become products we create. We are proud of more than 18 years of history, our roots and heritage while steadily aspiring to rise up to new horizons, develop and grow our brand and team of ridiculously talented individuals further. Working for Nixon means being part of an international, dynamic and passionate group of people, multilingual, multi-channel and multi-category. We are as diverse as the environment we operate in, stretching all the way from our origins in the action sports industry up to the lifestyle market, electronics and premium watchmaking. We believe that passion drives performance and that perfection comes from always giving your best. We care about the little things, while thinking big
We are looking for a Part Time Nixon Retail Sales Associate for our Encinitas, CA store location. As a Nixon Sales Associate, you will work closely with our HQ team in a high profile, boutique setting to provide outstanding experiences to our local brand community, family, and friends, while demonstrating exceptional customer service standards and sharp selling skills.
Specific Responsibilities
- Actively engage with customers, ask questions to determine shoppers' needs, and offer product knowledge and purchase options to meet those needs.
- Demonstrate great professional etiquette and a high level of enthusiasm when interacting with customers.
- Use strong problem solving skills to find creative solutions to customer issues.
- Create an outstanding store environment that connects customers with Nixon and generates brand loyalty.
- Ensure customer service and operational standards are met, upholding Nixon’s policies and procedures.
- Inspire the customer to buy, celebrating the purchase and creating a lasting brand impression and positive purchase experience.
- Maintain selling floor presentations, ensuring that merchandise is neatly arranged and stocked as needed.
- Achieve assigned store and personal sales goals.
- Be knowledgeable of POS use and function for strong sales support performance.
- Develop to be a product knowledge expert.
- Be aware of Nixon promotions and events and communicate them to customers.
- Maintain good housekeeping standards.
- Adhere to loss prevention and inventory control and compliance.
- Be punctual, with regular, dependable attendance.
Requirements
- High School graduate or equivalent; college degree preferred.
- 2+ years of retail experience, preferably in high profile setting.
- Enthusiastic with a facility to maintain a clear and professional dialogue at all times.
- Flexible; responds well to change.
- Customer obsessed.
- Results driven.
- Prompt and dependable attendance.
- Point of Sale (POS) system knowledge
Join the Nixon Team! Forward resumes to retailjobs@nixon.com
Position based in California, USA. Due to the volume of resumes, we cannot respond to everyone personally, but we do thank you for your interest and for reaching out to Nixon.
Customer Service
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End Customer Service Manager
Company Overview
At Nixon, it is through life’s adventures where inspiration and collaboration combine and take shape to become products we create. We are proud of more than 18 years of history, our roots and heritage while steadily aspiring to rise up to new horizons, develop and grow our brand and team of ridiculously talented individuals further. Working for Nixon means being part of an international, dynamic and passionate group of people, multilingual, multi-channel and multi-category. We are as diverse as the environment we operate in, stretching all the way from our origins in the action sports industry up to the lifestyle market, electronics and premium watchmaking. We believe that passion drives performance and that perfection comes from always giving your best. We care about the little things, while thinking big
Position Summary
This position is responsible for leading Nixon’s end customer service team in providing exceptional experiences to end consumers. This includes developing and coaching end customer representatives, creating loyalty through successful service recovery, sharpening internal tools used to record customer interactions, ensuring KPIs and NPS goals are met, reporting on customer feedback across various communication channels, and working with cross-functional partners to maintain a high level of communication and a clear understanding of the product lifecycle.
Key Responsibilities
End Consumer Inquiry Management
- Ensure ECSRs maintain great business etiquette and a high level of enthusiasm when interacting with end consumers by phone, email, chat and on social media.
- Analyze and report end consumer inquiry information to identify key business opportunities.
- Make sure communication channel coverage is maximized to minimize response time.
- Lead the team in maintaining defined department KPIs for end consumer inquiries.
- Maintain a fluid feedback loop of customer experience opportunities.
Service Recovery
- Use strong problem solving skills to find creative solutions to customer issues.
- Empathize with customers in recovery situations.
- Monitor review platforms and work with customers that rate experiences under 4 stars.
- Report on service recovery performance and opportunities.
- Identify opportunities to deliver paramount customer service.
- Track and report service recovery instances as internal process improvements.
Product
- Be current with product knowledge.
- Have a strong comprehension of how product availability works.
- Remain current with inbound styles and reported activity.
- Oversee the reporting and updating of image discrepancies as related to the customer experience.
- Collect and distribute customer feedback on product for development opportunities.
Order Management
- Assist end consumers with sales order support.
- Preserve sales order integrity by managing any revisions and cancellations to ensure orders are ready for allocation by requested ship dates.
- Maintain a clean order book for end consumers.
Repair Center Support
- Use Nixon’s warranty policy and service process as a brand enhancing opportunity when interacting with end consumers.
- Work closely with Service Center team to identify opportunities that would strengthen the repair service experience.
- Build a strong relationship with the service center team to establish solid end consumer support and a fluid feedback loop for improvement opportunities.
Product Returns
- Communicate and ensure compliance of Nixon’s Return Policy and Procedure.
- Use the return process a brand enhancing experience.
- Work with cross-functional teams to ensure product is returned and credited within defined period promised to consumers.
- Partner with the DC to reconcile return discrepancies as needed.
Key Measurements
- Recruit, mentor, and develop ECSRs in a nurturing environment where they are empowered and encouraged to excel
- Phone schedule management
- Meet department KPIs
- Effective service recovery
- Order management success; sales orders, service orders, and return orders
- Solid communication with internal and external customers
- Strong problem solving skills
- Partnerships with cross functional teams to establish fluid feedback loop
- Analysis and report management
- CRM tool management
Key Competencies
- Outstanding people skills
- Demonstrates a high level of detail orientation and organizational skills
- Ability to balance simultaneous projects, evaluate workload and prioritize tasks based on critical need
- Demonstrates a sense of urgency to attain and exceed desired results
- Operate in a cooperative and collaborative spirit to achieve goals
- Innovative thinker
- Understands Nixon’s financial objectives
Requirements
- 3+ years of Contact Center Manager, Customer Service Manager, or Retail Manager experience
- Proven track record in providing amazing customer service support
- Excellent knowledge of service recovery methods and techniques
- Experience with CRMs and ticketing tools, Salesforce Service Cloud a plus
- Strong reporting and analytical skills
- Bachelor’s degree preferred
Join the Nixon Team! Forward resumes to csjobs@nixon.com
Position based in California, USA. Due to the volume of resumes, we cannot respond to everyone personally, but we do thank you for your interest and for reaching out to Nixon.
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Service Center Manager
Company Overview
At Nixon, it is through life’s adventures where inspiration and collaboration combine and take shape to become products we create. We are proud of more than 18 years of history, our roots and heritage while steadily aspiring to rise up to new horizons, develop and grow our brand and team of ridiculously talented individuals further. Working for Nixon means being part of an international, dynamic and passionate group of people, multilingual, multi-channel and multi-category. We are as diverse as the environment we operate in, stretching all the way from our origins in the action sports industry up to the lifestyle market, electronics and premium watchmaking. We believe that passion drives performance and that perfection comes from always giving your best. We care about the little things, while thinking big
Position Summary
Manage an efficient and productive Service Center by operating the department at maximum production, controlling costs, being a customer advocate, maintaining fluid cross functional relationships, providing a product feedback loop, setting and achieving warranty and service objectives, and effectively managing spare parts inventory and maintaining service records.
Key Responsibilities
- Own the service and warranty customer experience by adhering to turnaround times and carrying out additional initiatives that will leave a great impression of the brand with Nixon consumers.
- Ensure that customers receive prompt, courteous, and effective repair service experiences.
- Work closely with the customer service team to make sure customer repair service needs are clearly communicated and met.
- Set clear productivity goals and objectives for the department and strive to meet them.
- Distribute tasks to department employees and assign work based on skills and efficiency.
- Assure proper repair order flow to maximize productivity.
- Maintain effective labor to productivity rates on a continuous basis.
- Provide training to ensure technicians can easily and independently evaluate and repair watches.
- Motivate, coach, and evaluate the performance of service department staff.
- Monitor payroll records for service department staff.
- Conduct weekly department meetings to discuss departmental successes and opportunities.
- Establish KPIs and produce regular productivity reports to provide visibility on order completion times, productivity rates, product performance, and expenses.
- Compile and report warranty activity to ensure product quality standards are met and service processes are in compliance with policies and procedures.
- Manage watch spare parts inventory and develop internal processes necessary to maintain a high level of accuracy and effectiveness.
- Remain current on new products and changes to existing products by establishing a close relationship with the Product department.
- Link the global Nixon service network by establishing a channel of regular communication and collaboration.
- Coordinate and successfully execute special projects as needed.
- Order and control costs of departmental tools needed for watch repairs.
- Maintain a high level of Service Center cleanliness, equipment maintenance, and general appearance, while ensuring a safe working condition.
- Enforce OSHA requirements, procedures, and regulations.
Key Measurements
- Provide excellent repair experiences to customers.
- Lead service department to perform its best work.
- Department KPI success.
- Effective spare part ordering.
- Strong communication and problem-solving skills.
- Partnerships with cross functional teams to establish fluid feedback loop.
- Analysis and report management.
Key Competencies
- Familiarity with ticketing systems. such as Salesforce Service Cloud.
- Demonstrates a high level of efficiency and organizational skills.
- Ability to balance simultaneous projects, evaluate workload, and prioritize tasks based on critical need.
- Demonstrates a sense of urgency to attain and exceed desired results.
- Operates in a cooperative and collaborative spirit to achieve goals.
- Innovative thinker.
- Understands Nixon’s financial objectives.
Join the Nixon Team! Forward resumes to csjobs@nixon.com
Position based in California, USA. Due to the volume of resumes, we cannot respond to everyone personally, but we do thank you for your interest and for reaching out to Nixon.
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