Customer Service Representative - End Customer

COMPANY OVERVIEW

Nixon is California’s iconic watch and accessories brand, born from action sports culture and always pushing the never been done. As a company we are creative, we are ambitious, we take risks. Above all, we want to build great products with the world’s youth as our audience. We collaborate with the best in the business: brands, athletes, retailers, causes. People who share our mindset and our belief that we can make an impact, one detail at a time.

POSITION SUMMARY

Nixon is currently looking for a Customer Service Representative to join our team. We operate in a fast paced, fun, and high-growth environment. The right candidate will be customer service oriented, energetic, organized, and excited to be part of a team that is a leader in its industry.

ESSENTIAL FUNCTIONS

  • Manage a high volume of phone, chat, email, and social inquiries (100+ daily) quickly and efficiently in a busy support environment.
  • Demonstrate great phone etiquette and a strong level of enthusiasm when interacting with customers.
  • Respond promptly and courteously to customer email inquiries.
  • Use effective time management to balance inquiry channel demands.
  • Deliver organic and friendly service to customers, providing inquiry resolution on first contact.
  • Use strong problem-solving skills to find creative solutions to customer issues.
  • Support and effectively communicate Nixon’s policies and processes to customers.
  • Offer exceptional customer service using product knowledge resources to recommend products and solutions.
  • Assist customers with technical support and provide solutions to service issues.
  • Promote the brand by offering only the best experiences to customers.
  • Ability to identify and report any critical or reoccurring customer service issues to Supervisor.

    REQUIREMENTS

    • 2+ years experience in retail or customer service
    • Exceptional customer service standards
    • Excellent verbal communication skills
    • High level of enthusiasm
    • Team player with a high standard for quality of work and a “can do” attitude
    • Strong problem-solving skills and the facility to always maintain a professional dialogue
    • Ability to prioritize and organize tasks in a fast-paced environment
    • Call center experience a plus

    PHYSICAL REQUIREMENTS

    • The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation
    • Must be able to remain in a stationary position, either sitting or standing, 50% of the time; standing desks are available
    • Constantly operates a computer, and other office equipment such as calculator, copy machine and printers
    • Indoor, office environment, not substantially exposed to adverse environmental conditions

    Come join the Nixon Team! Forward resumes to csjobs@nixon.com with "CSR - End Customer" in the subject line. This role is in Carlsbad, CA, USA and is ON-SITE.

    Salary Range: $17/hour to $20/hour.

    Due to the volume of resumes, we cannot respond to everyone personally, but we do thank you for your interest and for reaching out to Nixon.