CUSTOMER SERVICE REPRESENTATIVE

COMPANY OVERVIEW

We are proud of more than 20+ years of history, our roots, and heritage while steadily aspiring to rise up to new horizons, developing and growing our brand and team of ridiculously talented individuals further. Working for Nixon means being part of an international, dynamic, and passionate group of people, multi-lingual, multi-channel, and multi-category. We are as diverse as the environment we operate in, stretching all the way from our origins in the action sports industry up to the lifestyle market, electronics, and premium watchmaking. We believe that passion drives performance, and that perfection comes from always giving your best. We care about the little things, while thinking big.

POSITION SUMMARY

Nixon is currently looking for a Customer Service Representative to join our team. We operate in a fast paced, fun, and high-growth environment. The right candidate will be customer service oriented, energetic, organized, and excited to be part of a team that is a leader in its industry.

ESSENTIAL FUNCTIONS

  • Manage a high volume of phone, chat, email, and social inquiries (100+ daily) quickly and efficiently in a busy support environment.
  • Demonstrate great phone etiquette and a strong level of enthusiasm when interacting with customers.
  • Respond promptly and courteously to customer email inquiries.
  • Use effective time management to balance inquiry channel demands.
  • Deliver organic and friendly service to customers, providing inquiry resolution on first contact.
  • Use strong problem-solving skills to find creative solutions to customer issues.
  • Support and effectively communicate Nixon’s policies and processes to customers.
  • Offer exceptional customer service using product knowledge resources to recommend products and solutions. 
  • Assist customers with technical support and provide solutions to service issues.
  • Promote the brand by offering only the best experiences to customers.
  • Ability to identify and report any critical or reoccurring customer service issues to Supervisor.

    REQUIREMENTS

    • Bachelor's degree preferred
    • 2+ years experience in retail or customer service
    • Exceptional customer service standards
    • Excellent verbal communication skills
    • High level of enthusiasm
    • Team player with a high standard for quality of work and a “can do” attitude
    • Strong problem-solving skills and the facility to always maintain a professional dialogue
    • Ability to prioritize and organize tasks in a fast-paced environment
    • Salesforce and/or call center experience a plus

    PHYSICAL REQUIREMENTS

    • The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation
    • Must be able to remain in a stationary position, either sitting or standing, 50% of the time; standing desks are available
    • Constantly operates a computer, and other office equipment such as calculator, copy machine and printers
    • Must be able to lift to 25 pounds, with or without accommodations
    • Indoor, office environment, not substantially exposed to adverse environmental conditions

    Come join the Nixon Team! Forward resumes to csjobs@nixon.com with "CSR" in the subline. This role is in Carlsbad, CA, USA and is ON-SITE. Due to the volume of resumes, we cannot respond to everyone personally, but we do thank you for your interest and for reaching out to Nixon.