Nixon offers a limited warranty of defects in materials and workmanship for a period of two (2) years after original purchase from an authorized Nixon dealer. This means that if the materials in your watch aren't right or if the watch isn't put together correctly, we'll repair or replace it, at our option. But, this doesn't mean you can abuse your watch and expect us to fix it for free. We don't cover normal wear and tear or batteries*, crystal, watch case, strap, bracelet, loss or theft. You will void your warranty if you open your caseback, push the buttons underwater, or forget to screw down or push in the crown and expose your watch to moisture. Proof of purchase is required for all warranty claims and service requests, so hold onto your receipt. Nixon will not accept a warranty claim or repair request if a watch has evidence of excessive wear or misuse.
Contact your closest Nixon Service Center and we’ll do what we can to resolve the problem. If you’re in North America, visit our Online Repair Center or call us at (888) 455-9200 from 8 to 5 pacific time, Monday to Thursday, 9 to 5 pacific time Friday, and we’ll talk you through a solution or get you a service authorization number. Watches sent back to us without a service authorization number will not receive service.
Your warranty is not void if you do not register your watch.
Luggage, Packs & Handbag Warranty
Nixon offers a limited lifetime warranty of defects in materials and workmanship for bags purchased from an authorized Nixon dealer. The limited lifetime warranty applies only if bags are used under normal conditions for their design purpose and it doesn’t apply to normal wear and tear or damage as a result of improper care or misuse. Nixon is not responsible for loss or theft. If Nixon determines a covered defect, the product will be replaced with the same or similar product at Nixon’s option. In no event shall Nixon be liable for any consequential damages arising out of the use of the product. This warranty gives you specific legal rights and you may also have other rights which vary from state to state, country to country.
In North America, please call us at (888) 455-9200, 8:00am to 5:00pm PT, Monday to Thursday, 9:00am to 5:00pm PT Friday, to obtain a service order authorization number. Bags sent back to Nixon without an authorization number (RA) and proof of purchase from an authorized Nixon dealer will not receive service.
Leather Bag Care:
- Keep inside the protective bag when not in use.
- Do not get leather or metal hardware wet.
- Do not expose your leather bag to direct and prolonged sunlight.
- Always test conditioning materials on a small, discreet area of the leather.
- Seek professional assistance to clean stains.
Elite Class & RSVP Warranty
Elite Class and RSVP watches are covered by a lifetime limited warranty on defects in materials and workmanship. If our technical services determine that the defective part or problem is a result of manufacturing, your watch will be repaired free of charge. After the first two years from the date of purchase, the labor cost of any repair or replacement will be charged to you whether or not the part is covered by the warranty. To benefit from this limited warranty, you must present the certificate located within the back of your user manual book signed and dated by the store or online confirmation where you purchased the watch and proof that all maintenance has been kept up. This should be tracked with a stamp, date, and signature of all technicians that service your watch.
This Warranty Does Not Cover:
- Damage resulting from impact, accidents, mishandling, or abuse (dents, crushing, knocks or impacts).
- Loss of water resistance after 24 months without proper and documented maintenance.
Nixon offers a limited warranty on defects in materials and workmanship for a period of two (2) years after original purchase from an authorized Nixon dealer. This means that if the materials in your watch are defective or if the watch isn't assembled correctly, we'll repair or replace it, at our option. We don't cover normal wear and tear of the watch case, crystal, band or bracelets, battery replacements, loss or theft. Heads up: you will void your Mission warranty if you open your case back, push the buttons underwater or forget to seal the microphone port and expose your watch to moisture. Proof of purchase is required for all warranty claims and service requests, so hold onto your receipt. Nixon will not accept a warranty claim or repair request if a watch has evidence of excessive wear or misuse.
Protecting the microphone port is important. Be sure the Mic-lock is in the closed position before exposing the Mission to any liquid or moisture. Failure to do so may result in permanent damage to your watch.
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