Work at Nixon

FAQ

 
COVID-19 FAQ

The health of our community, customers, and staff is our top priority. As we adapt to our current environment, some of our normal processes have changed. See the following FAQs for more detail.

What's the best way to contact Customer Service?
We’re here to help! We are available during normal business hours by social Direct Message, email, and chat. Our phone hours have been modified to 8am-10am and 11am-1pm PST, M-F. You may experience longer wait times with higher contact volume.
Can I place an online order?
Yes! Our online store is open and ready for business.
Should I expect a delay in order processing?
Shipping may be slightly delayed due to high volumes. Orders typically ship within 3 business days. You'll receive an email with a tracking number as soon as your order is in transit. Thank you for your patience.
Can I order a custom watch?
We're sorry, we've temporarily suspended custom watch orders. Our California-based Custom facility is closed in our effort to protect the well-being of our customers and our employees.
Can I order an engraved watch?
We're sorry, we've temporarily suspended engraving orders. Our California-based Custom facility is closed in our effort to protect the well-being of our customers and our employees.
What is your return policy?
Purchases made between 2/15/20 and 6/3/20 can be returned through 7/3/20 at returns.nixon.com Returns must be unused, unworn, in original packaging with all tags attached. Your refund will be processed within 7 to 10 business days after your return is received. Refunds are issued in the original form of payment.
When will my return order be credited?
We're sorry, we've temporarily suspended processing return orders. Our California-based Returns facility has suspended operations in our effort to protect the well-being of our customers and our employees.
Can I create a repair order?
Yes! It may take us a little longer to process repair orders. Please allow approximately 15 business days for your watch to be serviced after it’s received. Thank you for your patience.
How do I get a small part for my watch?
We can send some small parts out individually, depending on the watch model, for a minimal charge. Some watches will need to be sent in for repair. Please contact us with a picture of your watch face and case back. We'll check our inventory and get back to you.
Is there a delay in small part requests?
It may take us a little longer to process small part orders. Please allow approximately 15 business days for your order to be shipped after it's confirmed. Thank you for your patience.
Warranty and Repair Service
How do I service or repair my watch?
Need a repair? Visit our Online Repair Center and tell us about your watch and how we can service it. We’ll provide a repair estimate and send you an authorized service number with shipping instructions.
Do I need to register my watch?
You don't need to register your Nixon watch to validate a warranty claim, but hold on to your sales receipt; we may ask for original proof of purchase from an authorized Nixon seller.
My watch is outside the warranty, can I still have it serviced?
For sure. If we have the parts, our Nixon Service Center can service your watch. And if you don't have a receipt, we can still help. Simply go to our Online Repair Center and tell us about your watch, what’s wrong with it, and we’ll provide you with a repair estimate. If you agree to the estimate, we’ll send you an authorized service order number with shipping instructions.
I lost my proof of purchase, can I still have my watch serviced?
Absolutely. We’ll do our best to keep your Nixon on your wrist. Go to our Online Repair Center and tell us about your watch, what’s wrong with it, and we’ll provide you with a repair estimate. For all warranty claims, you’re required to provide proof of purchase from an authorized Nixon seller.
How do I get a repair estimate and how does it work?
Go to our Online Repair Center and tell us about your watch, what’s wrong with it, and we’ll provide you with a repair estimate. If you agree to the estimate, we’ll send you an authorized service order number with shipping instructions. When we receive your watch(es), a Nixon technician will determine the repairs needed. An email will be sent to you for repair cost approval or input required to process and close your service order. You will not be charged if the repair is covered under Nixon’s Warranty Policy.
Can a local jeweler service my watch or will it void my warranty?
Love your Nixon? Don’t let just anyone repair it. Watches will not be covered by warranty if someone other than an authorized Nixon service technician opens the case back. If you would like to service your watch, visit our Online Repair Center and tell us about your watch, what’s wrong with it, and we’ll provide you with a repair estimate.
Are bands covered under Nixon's warranty?
Bands, straps, and bracelets are not covered by warranty. We do offer a band replacement service on current models. If you would like a replacement, visit our Online Repair Center to set up a repair order. Sorry, we don't sell bands separately at this time.
How do I get a new band?
Sorry, we do not sell bands separately. We do offer a band replacement service that includes an overall evaluation of your watch and a complimentary battery service. Visit our Online Repair Center and we’ll provide you with a repair estimate and an authorized service order number with shipping instructions.
How do I get a new battery?
Nixon offers a premium battery service that includes a battery replacement, a gasket check and lubrication, case back re-seal, and a pressure test to ensure water resistance of the watch seal. Visit our Online Repair Center and we’ll provide you with a repair estimate and an authorized service order number with shipping instructions.
How do I get a new buckle or locking looper?
If we have the part, we can send out rubber loopers for a small service charge. Please contact us for details. Leather loopers and buckle replacements will require your watch to be sent to us. Visit our Online Repair Center and we’ll provide you with a repair estimate and an authorized service order number with shipping instructions.
How do I get a link, spring bars, or pins?
We can send some small parts out individually, depending on the watch model, for a minimal charge. Some watches will need to be sent in for repair. Please contact us with a picture of your watch face and case back. We'll check our inventory and get back to you.
Order Support
How do I find a local shop that sells Nixon?
Easy! Find a local store by entering your zip code on our Dealer Locator.
Why was my Nixon internet order cancelled?
We're sorry your order was cancelled. When this happens it's usually due to an out of stock item(s) or difficulty processing payment information. Your credit card won't be charged for cancelled items. If you have questions about your cancelled order, please contact us.
Need help with your Nixon.com return?
We hope you’re stoked with your gear but if you need to return something, we’re happy to help. You can initiate a return here.
What is the AfterPay return/refund process?
Good question! The return process is the same. What's different from other forms of payment is that once a refund has been issued, it's sent to AfterPay, usually showing up in your payment plan within about 5 working days.
Custom Watch Support
What is the custom watch warranty?
Nixon offers a limited warranty on defects in materials and workmanship for a period of two (2) years after original purchase from an authorized Nixon dealer. This means that if the materials in your watch are defective or if the watch isn't put together correctly, we'll repair or replace it, at our option. We don't cover normal wear and tear or batteries, crystal, watch case, strap, bracelet, loss or theft. Heads up: You will void your warranty if you open your case back, push the buttons underwater, or forget to screw down or push in the crown and expose your watch to moisture. Proof of purchase is required for all warranty claims.
What is the custom watch processing time?
Please allow 3-4 business days for us to build your one-of-one watch. You’ll receive a shipping confirmation email once your custom order is on its way. It's worth the wait!
What is the custom watch return policy?
Nixon custom watches cannot be exchanged or refunded. Custom watches can be returned as a warranty claim for defects in materials or workmanship.
 
Product Knowledge
 
Size Charts
Do you have Size Charts for Nixon?
Yes, we do! Here are size charts for some of our key apparel and accessory products:
  1. Beanies
  2. Belts
  3. All Apparel
 
Tide Watches
How do I reset my digital tide watch?
You can reset the software on your digital tide watch by pressing and holding all 4 side buttons simultaneously for 5 seconds. A tone will sound every 1 second as the watch resets. The following sequence will happen once the watch software resets:
  1. All segments will light up
  2. Sound will beep for 1 second
  3. ROM will be displayed on screen
What does 5 ATM mean? 10ATM?
ATM (standard atmosphere) is a unit of atmospheric pressure at sea level. You can view our water rating chart by clicking here.
  • If your watch has a 5 ATM water rating it can handle submersion up to 50 meters deep. A watch with 5 ATM can withhold your daily hand washes and showers.
  • If your watch has a 10 ATM water rating it can handle submersion up to 100 meters deep. A watch with 10 ATM can handle anything from showering to surfing and diving.
Where do I go to learn more about my tide watch?
Go to the product page, it should have everything you need to know about your Nixon, including a watch manual. If there’s something missing please contact us and we would be happy to provide more information.
Analog Watches
How do I adjust my stainless steel band?
View full manual with instructions here.

  1. Lay watch face-up on a flat surface.
  2. Flip open the adjustment bracket where the arrow is pointing using our adjustment tool. If you don't have that available you can use a paper clip, small screw driver, or narrow/thin object.
  3. Slide buckle up or down depending on your size needs.

  1. To lock the adjustment bracket, line the top bar toward the center of the 2nd and 4th link. This will allow the buckle to sit at the seams of the links instead of on top in which the closure will be too difficult to use.
  2. Snap bracket into place by pushing down on the latch (don't use too much force).Hook top band on the bracket bar and press the clasp down to secure into place with a click.
How do I set the date on my analog watch?
It's easy. Follow these steps.
  1. To adjust the date on your Nixon, gently pull the crown out as far as it goes and set your watch to 6:00.
  2. Next lightly push the crown halfway in and turn it towards you.
  3. As you turn crown towards you, you’ll see the date change in the date window. Set the date.
  4. Now turn the crown away from you to set the day.
  5. When you're done setting the day and date, gently pull crown back out and set the time.
  6. Push the crown all the way back in and the time is set.
How do I recalibrate my chronograph hand when it does not line up at the 12 o'clock position?
The chrono second hand is the long hand on your chronograph watch that may look like a regular second hand. The chronograph is the original stopwatch used for timing boats, cars and planes. Leaving this running at all times will dramatically reduce the life of your battery and eventually the movement of your watch.

The chronograph can be started and stopped by using the start/stop pusher. To reset the chronograph to the 12 o’clock or zero second position, use the reset pusher.

When the chronograph second hand does not return exactly to the zero second position after it has been reset, you may have to recalibrate it.

To recalibrate your chrono:
  1. PULL the crown out to the second position
  2. PRESS the start pusher to set the chronograph second hand to the zero position
  3. PRESS and HOLD the start button to rapidly advance the chrono second hand
  4. Once the chronograph second hand has been recalibrated, reset the time and return the crown to its normal position.
Important:

Do not push the crown back to its normal position while you are returning the chrono hand to the zero position.

How accurate can I expect the automatic movement to be?
Automatic watches are handmade with hundreds of moving mechanical parts, which typically makes them less accurate than a quartz movement. Each watch movement is slightly different with different accuracy levels. The tolerance specifications for the automatic movement range from +40 to -10 seconds a day (Or +20 minutes to -5 minutes per month). If the watch gets out of these tolerances, the movement can be adjusted by the Nixon Repair Center or a certified watch technician.
How do I know if I can surf or swim with my watch?
We live active lifestyles, so knowing if you can take your watch in the water is key. Many, but not all, Nixon watches can get wet. The water resistance indicated on this chart is the amount of water the watch can withstand, in meters.
Bags
How do I send a bag in for a warranty issue?
Have a bag issue? We want to help. Please contact us and we'll talk you through a solution.
 
Coatings and Materials
Is the coating on my watch covered under warranty?
The coating on your watch is not covered under warranty. The Nixon Service Center can replace coated parts for a minimal charge. Simply go to our Online Repair Center and tell us about your watch, what’s wrong with it, and we’ll provide you with a repair estimate.
How do I care for the coating on my Nixon watch?
The coating on your Nixon watch is part of the exclusivity of its design. The coating gives your Nixon watch a unique color. Like all fine watches, your Nixon watch needs to be treated with care. Hard scratches and abrasion will scratch the coating off your watch.
How do I care for my leather watchband?
Regularly cleaning your leather watchband with a damp cloth will prolong the luster and life of the strap. To keep the watchband in good condition, treat your band with a mild leather treatment. This will prevent drying and cracking. It’s best to remove your watch while sleeping. Do not expose your leather band to water.
Need assistance?

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